Remote Account Support Specialist

? *Job Title:** Remote Account Support Specialist
? *Company:** American Airlines Group
? *Location:** Fort Worth, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0
? *Job Description:**

American Airlines Group is seeking a dedicated and resilient Remote Account Support Specialist to join our team. As an entry-level position, this role is ideal for individuals who are passionate about providing excellent customer service and support while working in a dynamic, fast-paced environment. This part-time position allows for flexibility while making a significant impact in our customer relations. ? *Responsibilities:**

1. **Customer Interaction:**
• Manage inbound and outbound calls with customers, partners, and internal teams, ensuring satisfaction and addressing inquiries promptly.
• Provide clear, accurate information regarding account inquiries, airline policies, and travel arrangements.

2. **Account Management:**
• Support customers in managing their accounts including booking modifications, cancellations, and itinerary changes.
• Work closely with the account management team to ensure customers receive timely updates regarding their accounts.

3. **Problem Resolution:**
• Identify customer concerns and escalate complex issues to the appropriate teams while maintaining a high level of service.
• Use problem-solving skills to resolve routine issues and answer general questions.

4. **Administrative Tasks:**
• Maintain accurate records of customer interactions and activities in the designated systems.
• Assist with the preparation and documentation of reports related to customer queries and feedback.

5. **Project Management Support:**
• Collaborate with team members on various projects aimed at improving customer experience and operational efficiency.
• Help plan and oversee project timelines and deliverables, ensuring milestones are met.

6. **Communication:**
• Maintain open communication with team members and management regarding project status and customer feedback.
• Contribute to team meetings and provide input on improving processes and services.

7. **Continuous Learning:**
• Stay informed about airline products, services, and policies to effectively assist customers.
• Participate in training sessions and workshops as required.
? *Requirements:**? Education and Experience:*
• High school diploma or equivalent required; associates degree or enrollment in a degree program in a related field is favorable.
• Previous customer service experience, preferably in a remote setting, is a plus but not required.
? Skills and Qualifications:*
• Dedicated and resilient personality with a commitment to excellence and high standards.
• Strong project management and planning skills; ability to prioritize tasks effectively in a fast-paced environment.
• Excellent verbal and written communication skills, with a focus on active listening.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) software is an advantage.
• Ability to work independently and collaboratively within a remote team structure.
? Soft Skills:*
• Strong interpersonal skills with a customer-centered approach.
• Problem-solving and critical thinking abilities to address customer needs effectively.
• Adaptability to changing environments and a willingness to learn new processes.
? *Benefits:**
• Disability insurance to support your health and well-being.
• Gym membership reimbursement to promote a healthy lifestyle.
• Exciting travel opportunities, including flight privileges for employees and their families.
? *Working Environment:**At American Airlines Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing outstanding service, and we are looking for individuals who share our commitment to customer satisfaction.? *Deadline to Apply:** September 14, 2024? *Equal Opportunity Statement:**American Airlines Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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