Remote Live Chat Representative

? *Job Title: Remote Live Chat Representative**
? *Company: Hess**
? *Location: Columbus, Ohio, US...
? *Job Type: Part-Time**
? *Seniority: Entry Level**
? *Years of Experience: 1**

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### **Job Description**

Hess is seeking a motivated and energetic individual to join our team as a Remote Live Chat Representative. In this entry-level role, you will be responsible for providing outstanding customer support via live chat, ensuring customer satisfaction, and enhancing the overall customer experience. As a part-time team member, you will play a crucial role in delivering timely and insightful assistance to our clients, maintaining Hess's commitment to excellence.

### **Responsibilities**

• **Customer Support:** Engage with customers through live chat, providing real-time answers to their inquiries, troubleshooting issues, and resolving complaints efficiently and professionally.

• **Product Knowledge:** Maintain thorough knowledge of Hess's products and services to accurately inform and educate customers, ensuring all interactions reflect the brand's values and commitment to quality.

• **Documentation:** Document customer interactions and solutions in the Customer Relationship Management (CRM) system, ensuring all information is updated and accessible for future reference.

• **Feedback Collection:** Actively solicit customer feedback to identify trends and areas for improvement, contributing insights to the team to enhance service experience.

• **Collaboration:** Work closely with other departments, such as marketing and product development, to relay customer insights and suggestions that may influence future product offerings and service improvements.

• **Performance Monitoring:** Track personal performance metrics and seek opportunities to improve efficiency, effectiveness, and customer satisfaction scores.

• **Training Participation:** Engage in ongoing training and development opportunities offered by Hess to continuously grow your skills and knowledge base.

• **Availability:** Maintain flexible scheduling availability to accommodate peak hours of operation and ensure consistent support for our customers.

### **Requirements**

#### **Education and Experience:**

• High school diploma or equivalent required. Preferable candidates will have experience in a customer service or support role (minimum 1 year).

#### **Skills and Qualifications:**

• **Personality Traits:**
• Motivated, with a strong desire to assist customers.
• Energetic, bringing enthusiasm and positivity to each customer interaction.

• **Soft Skills:**
• Demonstrated ability in project management to prioritize tasks and meet deadlines effectively.
• Strong people management skills, showcasing the ability to maintain professionalism and empathy while addressing customer inquiries.

• **Technical Proficiency:**
• Familiarity with live chat software, customer service tools, and CRM systems is a plus.
• Basic computer skills, including proficiency in Microsoft Office Suite and the ability to learn new software quickly.

• **Communication Skills:**
• Excellent written communication skills, with the ability to articulate solutions clearly and concisely.
• Ability to engage with customers in a friendly and professional manner, ensuring a positive customer experience.

### **Benefits**

• Travel opportunities to attend conferences and company events.
• Relocation allowance for associates seeking a more permanent arrangement.
• Comprehensive training and professional development programs designed to support and nurture your career growth.

### **Working Environment**

At Hess, you will achieve success in a high-energy workplace focused on delivering impactful results. We foster an inclusive culture that values diversity and encourages innovation, driving our commitment to customer satisfaction and employee well-being.

### **Application Process**

To apply for the Remote Live Chat Representative position, please submit your resume and a cover letter detailing your relevant experience and how you align with our company values. The deadline for applications is **September 21, 2024.**

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? *Equal Opportunity Statement:**Hess is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and identities.

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