Remote Contact Center Associate

? *Job Title:** Remote Contact Center Associate? *Company:** National Oilwell Varco? *Location:** Columbus, Ohio, US...? *Job Type:** Part-Time? *Seniority Level:** Associate Level? *Years of Experience:** 4? *About National Oilwell Varco:**At National Oilwell Varco (NOV), we are a global leader in oil and gas equipment manufacturing and services. We believe in innovation, collaboration, and continuous improvement as we strive to meet the energy demands of today and tomorrow. We are looking for a dedicated and motivated Remote Contact Center Associate to join our dynamic team.? *Position Overview:**As a Remote Contact Center Associate, you will play a vital role in ensuring customer satisfaction by providing exceptional support to our clients and stakeholders. Your primary responsibilities will include receiving and addressing customer inquiries effectively, troubleshooting issues, and maintaining accurate records of customer interactions. You will collaborate with colleagues globally, contributing to a unified team approach to service delivery.? *Key Responsibilities:**
• Respond promptly and professionally to incoming customer inquiries via phone, email, and chat, ensuring a high level of customer service.
• Troubleshoot customer issues by guiding them through problem-solving steps and providing accurate information regarding products and services.
• Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions in the provided CRM system.
• Collaborate with various departments to resolve customer issues and improve service delivery processes.
• Analyze customer feedback and data to identify trends and suggest improvements in service quality.
• Manage service-related requests efficiently, prioritizing tasks to ensure timely responses and customer satisfaction.
• Support team initiatives and participate in training programs to enhance personal performance and team efficiency.
• Foster a global village mentality by collaborating with colleagues in different regions to share knowledge and improve customer service standards.
• Uphold company values and promote a positive company image through professional and courteous interactions.
? *Requirements:**
• Minimum of 4 years of experience in a customer service or contact center role.
• High school diploma or equivalent; Associate?s or Bachelor?s degree in a related field is a plus.
• Proven decision-making skills and the ability to manage customer expectations effectively.
• Strong people management skills with the ability to build rapport with customers and colleagues.
• Excellent verbal and written communication skills.
• Familiarity with CRM software and contact center technology.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Reliable, driven, and committed to delivering high-quality customer service.
• Availability for part-time hours, including potential evenings or weekends.
? *Benefits:**
• Profit sharing opportunities to recognize and reward your contributions.
• Paid sick leave to ensure your well-being in times of need.
• Vision insurance to support your health and wellness.
? *Working Environment:**Join a collaborative team that values diversity and inclusion, fostering a global village mentality. You will have the opportunity to work with colleagues from various cultural backgrounds and locations, enhancing your professional experience while contributing to NOV's mission.? *Application Deadline:**Please submit your application by September 19, 2024.? *Equal Opportunity Statement:**National Oilwell Varco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates, regardless of race, ethnicity, national origin, gender, age, sexual orientation, disability, and other characteristics protected by law.

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