Online Web Chat Assistant

? *Job Title: Online Web Chat Assistant**? *Company: Mondelez International**? *Location: Jacksonville, Florida, US...? *Job Type: Part-Time**? *Seniority: Associate Level**? *Years of Experience: 3**? *Job Description:**Mondelez International is seeking a dedicated and enthusiastic Online Web Chat Assistant to join our dynamic team in Jacksonville, Florida. This part-time position is ideal for someone with a passion for customer service and online communication. As an Online Web Chat Assistant, you will play a pivotal role in enhancing the customer experience through real-time support and guidance in our digital channels.? *Primary Responsibilities:**
• Provide outstanding support via online chat to customers, addressing their inquiries related to our products, services, policies, and promotions promptly and professionally.
• Actively listen and respond to customers with a focus on problem resolution, ensuring a positive experience while maintaining brand integrity.
• Guide customers through their journey by offering information, troubleshooting assistance, and recommendations based on their needs.
• Maintain thorough knowledge of product offerings, promotions, and company policies to deliver accurate and timely information to customers.
• Document all customer interactions and feedback in our internal systems to help identify trends and areas for improvement.
• Collaborate with team members and other departments to resolve complex customer issues, ensuring a smooth transition of information where necessary.
• Participate in training sessions and workshops to enhance product knowledge, technical skills, and customer service strategies.
• Support ongoing functionality and improvement of the chat platform, providing recommendations based on user experience and feedback.
• Take initiative in managing daily tasks, prioritizing urgent queries while ensuring all customers are attended to promptly.
• Uphold the company's values and commitment to fostering a collaborative, respectful, and harmonious work environment.
? *Qualifications:**
• A minimum of 3 years of experience in a customer service or online support role.
• Proven experience in an online chat environment is highly desirable.
• Strong written communication skills, with the ability to articulate information clearly and effectively.
• Confident and reliable individual with a proactive approach to problem-solving and customer service.
• Demonstrable experience in project management, with the ability to handle multiple tasks and deadlines collaboratively.
• Familiarity with customer relationship management (CRM) software and chat tools.
• Ability to adapt quickly to changes in processes and technology, embracing continual learning and improvement.
? *Personality Traits:**
• Confident: Possess a strong sense of self and belief in one's ability to provide excellent customer service.
• Reliable: Consistently punctual and dependable, ensuring customers can count on timely support.
? *Soft Skills:**
• Strong problem-solving skills with a focus on identifying issues and developing effective solutions for customers.
• Exceptional project management abilities to oversee chat queues, manage tasks efficiently, and ensure a streamlined flow of information.
? *Benefits:**
• Profit sharing to reward your contributions to our organization.
• Life insurance to provide peace of mind for you and your loved ones.
• Relocation allowance for candidates willing to move to Jacksonville, Florida.
? *Working Environment:**At Mondelez International, we strive for a harmonious workplace where collaboration and respect prevail. Our culture promotes teamwork, inclusivity, and a shared commitment to excellence.? *Deadline to Apply:**Please submit your application by September 19, 2024.? *Equal Opportunity Statement:**Mondelez International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

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