ENT-Customer Service-Team Ld I

At Allstate, great things happen when our people work together to protect families and their belongings from life?s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers? evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently... device and identity protection. Job Description Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. - Will be required to be in office 5 days a week - Key Responsibilities ? Handle stretch assignments designed to increase business acumen. ? Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow. ? Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations. ? Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met. ? Establish/communicate job performance standards and work procedures. ? Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others. ? Serve as mentor leader to new leaders within respective business unit. ? Identify training needs, coordinates training and ensures completion of effective training. ? Interview applicants and recommend hire. ? Makes recommendations for process improvements and cost saving opportunities; executing key initiatives. Education ? 4 year Bachelors Degree (Preferred) Experience ? 3 or more years of experience (Preferred) Supervisory Responsibilities ? This job has supervisory duties. Education & Experience (in lieu) ? In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Skills Compensation Compensation offered for this role is $56,500.00 - 99,962.50 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn?t just a job ? it?s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You?ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we?ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click ?here? for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click ?here? for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the ?EEO is the Law? poster click ?here?. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click ?here?. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company?s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee?s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you?ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It?s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us

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