Customer Support Representative - Argentina (Remote).

Responsibilities
? Understanding the ins and outs of the LANDR Distribution workflow
? Troubleshooting with users to solve any issues they're having with the web platform, their releases or any other support they may need...
? Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
? Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
? Communicating with users when something is not right and working with them until it is.
? Delivering LANDR releases to DSPs

You Are
? Passionate about every single client being happy with our products
? You have a keen interest in technology
? You absolutely love music and you can talk about it until you're blue in the face
? You've also got a solid amount of audio knowledge and some experience in music production
? You know music and how music is created, you can listen to a song and determine if it is a copy of someone else's work
? You understand the difference between high-resolution graphic artwork and not
? You can look at metadata fields and determine missing elements quickly and maybe help populate them
? You have crazy good troubleshooting skills and love solving problems.
? You're also super organized and love keeping track of things. You're not scared to strive for results.
? You're really good with people and love having awesome interactions with them
? You're sensitive to their needs, you love helping people out, and you can turn any negativity into a smile
? You are able to multitask and able to make decisions quickly
? You're an authentic marketer. You love advocating things you believe in; you can sell anything that you're passionate about and you stay genuine while doing it
? You're able to contribute in a close-knit team environment and you're a great communicator, but you're also perfectly comfortable working autonomously and can figure stuff out on your own
? You've got strong writing skills in both English and French. A third language would be a huge asset
? You can handle 70+ support tickets daily.

Qualifications
? Experience working in a Customer Support role
? Passion for and knowledge of music and music industry
? Experience working in label A&R department or any experience with music distribution is an asset
? Studied in recording, music or engineering is an asset
? Experience working in a fast-paced startup environment an asset

Apply Job!