CUSTOMER SERVICE REPRESENTATIVE- Remote

Hours will be Monday-Friday 11am-8:30pm EST or 9am-5:30pm PST.

At Hiring Company we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Hiring Company, you?ll be joining a team of more than 650 passionate... individuals committed to our cause of providing superior health solutions.

POSITION SUMMARY: The Customer Service Representative (Entry Level) completes various customer service duties and responsibilities that are associated with receiving product orders from customers and assisting customers with questions regarding their orders. The Customer Service Representative receives training to perform specific duties and responsibilities thus ensuring the smooth and efficient operation of the Customer Service Department.

RESPONSIBILITIES ? Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.
? Become thoroughly knowledgeable of the Customer Service Procedures Manuals and maintain knowledge base on an ongoing basis as procedural changes occur.
? Come to work as scheduled, start work at the beginning of a shift, be on time to meetings, complete assigned tasks in a timely manner, and work overtime as required.
? Know and follow the Customer Service Department policies and procedures and Hiring Company Research policies and procedures as outlined in the Employee Handbook.
? Pay attention to detail. Complete paperwork accurately, neatly and fully.
? Work willingly in different areas as assigned.
? Work well with co-workers and supervisors. Respond appropriately to coaching and instructions from supervisors. Follow the Standards of Conduct as outlined in the latest version of the Hiring Company Research Employee Handbook.
? Build and maintain knowledge of Hiring Company Research product names, codes, and numbers to ensure efficient and accurate order entry.
? Promote the Company?s Mission and Values, including an accountable, innovative and results-oriented culture promoting customer service, openness, teamwork, mutual trust and respect.
? Participate in all required training and development programs and electives as may suit one?s needs, and support colleagues, trainers and management as appropriate with these efforts.
? Exhibit good telephone etiquette skills and communicate effectively. Possess a pleasant, friendly telephone voice and have good rapport with customers.
? Maintain a professional attitude when under stress, a deadline, or when dealing with a problem, and demonstrate good judgment in doing so.
? Enter orders accurately and quickly with attention to detail and follow department procedures and company policy including completing all paperwork fully.
? Understand, retain, and utilize company and product information to assist customers with orders or questions (for example, up-selling a new product, offering an alternative product when the requested product is out of stock, advises customer when close to a discount).
? Take initiative to consult with CS lead or supervisor on customer issues, taking into consideration applicable Hiring Company guidelines and the objective to be achieved by offering a solution.

What You Need
? By training, education and/or experience, employee must be able to perform the essential duties of the job. High school diploma or general education degree (GED) is required.

What We Offer

At Hiring Company, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:
? Competitive compensation
? 100% company-paid medical, dental, and vision insurance coverage
? Company-paid short- and long-term disability insurance
? Company- paid life insurance
? 401k plan with employer matching contributions up to 4%
? Gym membership reimbursement
? Monthly allowance of Hiring Company supplements
? Paid time off, volunteer time off and holiday leave
? Training, professional development, and career growth opportunities
? A safe and clean work environment

A Little Bit More About Us.

We are committed to providing personalized health solutions, cutting-edge home health test technology, and superior supplements. To do that, Hiring Company owns every step of its business, from R&D to product delivery and customer service. Currently, we are:
? The only company with exclusive partnerships with the Mayo Clinic and U.S

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