Mid-Level IT Technician (Remote)

Are you an experienced and passionate Mid-Level IT Technician looking to advance your knowledge and troubleshooting skills? We want to hear from you! This is a great opportunity to work remotely with a fast-growing company that values its clients and team.

At Syscon Inc., we care deeply about our clients and foster a culture where our company, employees, and clients grow and succeed together. As... a rapidly growing business, we are looking for someone who aligns with our values and is excited to contribute to our team's success.

As our Mid-Level IT Technician and a key member of our team, you:
? Care about people, treating clients and each other with respect.
? Empower clients to use technology effectively, always seeking to remove their pain points.
? Put in the work and take initiative.
? Have a team mentality, with no ?not my job? attitude?there?s no task beneath us.
? Are proactive in asking for help and finding solutions. You own your work and results.
? Embrace growth, learn from constructive feedback, and see mistakes as opportunities.

We believe you will be successful as a Mid-Level IT Technician if you have:
? 3+ years of experience as a technician, troubleshooting and maintaining MS Windows platforms, ideally with an outsourced IT company.
? Experience with Microsoft Windows Server (2016 through 2022) in production environments, including Microsoft SQL.
? Skills in configuring, troubleshooting, and maintaining Microsoft Exchange Online and advanced Microsoft 365 features.
? Experience automating tasks through Windows PowerShell scripting.
? Worked in terminal server or VDI environments.
? Ability to troubleshoot wireless connectivity, including HP Aruba Instant On systems.
? Excellent documentation skills for ticketing systems.

Your Key Responsibilities: ? Provide remote technical IT support to clients. ? Perform troubleshooting and resolution of tickets. ? Migrate clients from on-premises/hosting platforms to Azure hosting environments. ? Assist in transitioning from classic AD to Entra ID (formerly Azure AD), including joining endpoints to Entra ID. ? Monitor the RMM tool for alerts on managed equipment and troubleshoot as needed. ? Ensure compliance with our backup standards and monitor the backup portal for failures or alerts. ? Follow and update maintenance checklists, documenting tasks, screenshots, outcomes, and time worked on tickets. ? Communicate effectively with the Customer Support desk and clients regarding assigned tickets and projects. ? Honor client confidentiality and safeguard their data and access. ? Maintain a positive working attitude and be relational with clients and teammates to facilitate high customer satisfaction.

Skills and Competencies You Need for Success:
? Strong communication skills, including documentation, end-user communication, and client interaction.
? Exceptional troubleshooting abilities, able to analyze and resolve complex technical issues.
? Strong interpersonal skills, including effective time management, self-drive, and prioritization.

Technology You Should Be Familiar With:
? Microsoft Azure, including Azure Virtual Desktop.
? Microsoft 365 advanced functionalities (Exchange Online, SharePoint Online, Entra ID, Intune, Autopilot, Conditional Access Policies).
? Microsoft Windows Server (all versions).
? HP products (servers, workstations, laptops, switches).
? Remote access tools like N-Able Take Control, LogMeIn Rescue.
? Managed Services experience using N-Able Platform or similar RMM tools.

About Syscon Inc.: Syscon Inc., established in 1986, provides innovative technology solutions and computer technical support to our clients. We are a small company, but growing rapidly, and your role as a Mid-Level IT Technician will play a crucial part in our success. Your input will carry a lot of weight in making impactful decisions.

Job Details:
? Remote work.
? Occasional in-person meetings for team-building.
? Typical schedule: 8 AM - 5 PM CST, M-F.

Perks & Benefits:
? Opportunity to grow your skills and career.
? Work with a talented, committed, and supportive team.
? Excellent medical, dental, and vision benefits.
? Unlimited PTO.
? Competitive salary commensurate with your experience.

Application Process: Please apply directly through Indeed. No phone inquiries, please.

If you're a Mid-Level IT Technician passionate about making a big impact at a fast-growing company, we encourage you to apply! Come grow with us and make a difference!

Job Type: Full-time

Pay: $70,000.00 - $78,000.00 per year

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Professional development assistance
? Vision insurance

Schedule:
? 8 hour shift
? Day shift
? Monday to Friday

Experience:
? IT Technician related: 3 years (Required)
? Troubleshooting MS Windows: 3 years (Required)
? BDI or Terminal Service: 3 years (Required)
? Automating through Windows PowerShell: 3 years (Preferred)
? Configuring and maintaining MS 365 and advanced: 3 years (Required)
? PowerShell: 3 years (Preferred)

Language:
? professional and fluent English (Required)

Work Location: Remote

Apply Job!