Remote Front Desk Receptionist

Job Title: Remote Front Desk Receptionist

Company Overview: Enchanted Expeditions is a premier travel agency specializing in crafting enchanting adventures for our clients. With a commitment to excellence and a passion for creating unforgettable experiences, we strive to exceed expectations and ignite the spirit of adventure in all who journey with us...

Job Overview: As a Remote Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location. This role requires excellent communication skills, professionalism, and a dedication to delivering outstanding service.

Responsibilities: ? Client Interaction: Greet clients warmly and professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance. ? Appointment Scheduling: Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency. ? Booking Support: Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance. ? Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding. ? Information Management: Maintain accurate records of client interactions, transactions, and communications in the company's database systems. ? Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery. ? Documentation: Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies. ? Customer Support: Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.

Benefits:
? Competitive pay with opportunities for performance-based bonuses.
? Flexible work schedule with the convenience of remote work.
? Opportunities for career growth and advancement within the travel industry.
? Access to travel discounts and perks for personal travel experiences.
? Comprehensive training and support to excel in the role.
? Health insurance coverage and additional benefits package.

Qualifications: ? High school diploma or equivalent (Bachelor's degree preferred). ? Previous experience in customer service, reception, or a related field, preferably in the travel industry. ? Excellent communication skills, both verbal and written, with a friendly and professional demeanor. ? Strong problem-solving skills and the ability to remain calm and composed under pressure. ? Empathy and patience in dealing with client inquiries, complaints, and issues. ? Proficiency in using customer service software, CRM systems, and Microsoft Office suite. ? Ability to work independently and collaboratively in a remote team environment. ? Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs

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