Call Center Representative ? Overnight Customer Service Jobs Remote

Job Type: Call Center Representative
Location: Texas
Company: Lap of Love...

Lap of Love is seeking an experienced Call Center Representative, referred to as a Veterinary Care Coordinator, to join their growing team. In this role, you?ll provide compassionate customer service to pet families seeking end-of-life care services. Lap of Love is a nationally recognized leader in providing in-home, end-of-life care for pets and their families. The ideal candidate should have a natural love for animals and a genuine concern for people?s emotional well-being.

Responsibilities: ? Provide positive customer service interactions with pet families. ? Answer a high volume of customer service calls in a remote work environment. ? Gather and document pet?s medical information and schedule appointments. ? Meet productivity, quality, and performance standards. ? Handle emotional conversations in a calm and compassionate manner. ? Ensure punctuality and meet all work-related requirements. ? Learn and use various software programs effectively.

Requirements: ? Experience in high call volume, customer service, or call center roles. ? Proficiency in using software such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact. ? Previous experience working from home or with minimal peer interactions. ? High attention to detail and adaptability to new processes. ? Must attend a mandatory 4-week training program at the start of employment. ? Physical requirements include sitting for extended periods and lifting up to 15 pounds.

Schedule:
? Call Center operates 7 days a week, 365 days a year from 7 am to 11 pm.
? Evening shifts available from 1:00 pm-10:00 pm or 2:00 pm-11:00 pm.
? Schedule includes nights, weekends, and holidays.
? Mandatory 4-week intensive training program at the beginning of employment.

Benefits:
? 100% Company Funded Health Insurance.
? Comprehensive Mental Health Support through Modern Health.
? Gym Memberships, Classes, and Programming through Peerfit.
? Dental, Vision, Life Insurance, Long and Short Term Disability.
? Retirement Plan with a 3% match and Roth 401k.
? Generous Paid Time Off and Parental Leave.
? Bereavement Leave.
? Training & Development Opportunities.
? Pet Insurance.
? Remote Work From Home.

Compensation:
? Hourly non-exempt position eligible for overtime.
? Hourly pay starts at $15.00 per hour.
? Previous call center experience and bilingual background may increase hourly rate by up to $2.00 per hour

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