Customer Care Executive

Job Summary

Job Type: Full-Time

Salary: Competitive, based on experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Texas

Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts, Retirement Plans, and more.

Job Description

We are seeking a Customer Care Executive to join our team in Texas. As a Customer Care Executive at Amazon, you will be the first point of contact for our customers, providing exceptional service and resolving issues to ensure a positive customer experience. You will handle a variety of customer inquiries through multiple channels including phone, email, and chat.

Requirements

• High School Diploma or equivalent


• Proven customer service experience


• Excellent communication skills


• Ability to work in a fast-paced environment


• Strong problem-solving skills


• Basic computer skills

Responsibilities

• Handle inbound and outbound customer calls


• Respond to customer emails and chats


• Resolve customer issues and complaints


• Provide information about products and services


• Process orders, returns, and exchanges


• Document customer interactions in the CRM system

Benefits

• Health insurance


• Dental insurance


• Paid training


• Paid vacations


• Employee discounts


• Retirement plans


• Opportunities for career advancement

Educational Qualifications

• High School Diploma or equivalent (required)


• Bachelor? Degree (preferred, not required)

Experience

• 1-2 years of customer service experience (required)

Company Overview

Amazon Inc. is a multinational technology company based in Seattle, Washington. We focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. Amazon is known for its disruption of well-established industries through technological innovation and mass scale. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Why Join Amazon?

At Amazon, we value our employees and strive to create a supportive and inclusive work environment. We provide numerous opportunities for growth and development, and we are committed to giving back to the communities where we operate. Joining Amazon means being a part of a company that is constantly innovating and setting new standards in the industry.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

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