Customer Satisfaction Advisor

Job Summary

Amazon Inc. is seeking a dedicated Customer Satisfaction Advisor to join our team in the state of Washington. This is a part-time position with working hours under 4 hours per day. The salary is competitive and will be discussed during the interview process. As an employee at Amazon, you will receive a variety of benefits including health insurance, dental coverage, paid training, and paid vacations.

Description

The Customer Satisfaction Advisor will be responsible for ensuring that our customers receive an exceptional experience when interacting with Amazon. You will be handling inquiries, providing product and service information, and resolving any emerging issues that our customers might face with accuracy and efficiency.

Requirements

• High school diploma or equivalent.


• Previous experience in customer service or a related field is preferred but not required.


• Strong communication skills, both written and verbal.


• Ability to multi-task, prioritize, and manage time effectively.


• Proficiency with computers and familiarity with online shopping platforms.

Responsibilities

• Handle customer inquiries via phone, email, or chat.


• Provide accurate, valid, and complete information using the right methods/tools.


• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.


• Keep records of customer interactions, process customer accounts, and file documents.


• Follow communication procedures, guidelines, and policies.

Benefits

• Health Insurance


• Dental Coverage


• Paid Training


• Paid Vacations


• 401(k) Plan

Educational Qualifications

High school diploma or equivalent is required. Further education in customer service or a related field is a plus.

Experience

Previous experience in customer service or a related field is preferred but not required. Comprehensive training will be provided.

Company Overview

Amazon Inc. is a multinational technology company based in Seattle, Washington, focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence. As one of the Big Five companies in the U.S. information technology industry, Amazon is committed to building a sustainable, customer-focused business.

Why Join Amazon?

At Amazon, we offer more than just jobs. We provide opportunities to grow, develop, and make a significant impact. Our culture is innovative and inclusive, ensuring that everyone can contribute and thrive. Join us to work with some of the smartest, most passionate people, and help us shape the future.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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