Client Assistance Specialist

Job Summary

Job Type: Full-time

Salary Unit: Hourly

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington

Benefits: Health, Dental, Paid Training, Paid Vacations

Job Description

Amazon Inc. is seeking a dedicated and customer-focused Client Assistance Specialist to join our team in Washington. As a Client Assistance Specialist, you will be the first point of contact for our valued customers, helping to resolve their inquiries and ensuring a positive customer experience. You will work closely with various departments to provide timely and accurate information to our clients, delivering an unmatched level of service that Amazon is known for.

Requirements

• High School Diploma or equivalent; Bachelor’s degree preferred.


• Proven experience in customer service or client support roles.


• Excellent communication skills, both verbal and written.


• Strong problem-solving abilities and attention to detail.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Proficiency with CRM software and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Resolve customer complaints and issues with a focus on customer satisfaction.


• Maintain detailed and accurate records of customer interactions and transactions.


• Liaise with internal departments to ensure quick resolution of client issues.


• Provide product and service information to customers.


• Contribute to team efforts by accomplishing related tasks as needed.

Benefits

• Comprehensive health and dental insurance.


• Paid training programs to enhance your skills and career.


• Generous paid vacation and leave policies.


• Employee discounts on Amazon products.


• Opportunities for career growth and advancement within the company.

Educational Qualifications

• High School Diploma or equivalent required; Bachelor’s degree in Business, Communications, or related field preferred.

Experience

• Minimum of 1-2 years of experience in a customer service or client support role.

Company Overview

Amazon is a global leader in e-commerce and technology, committed to providing unparalleled customer service and innovative solutions. With a customer-first approach, Amazon continues to set the standard for online shopping experiences and strives to exceed expectations at every turn. Our team is dedicated to fostering a collaborative and inclusive environment where every employee can thrive and make a meaningful impact.

Why Join Amazon

At Amazon, we believe in investing in our employees’ growth and well-being. From comprehensive health benefits to ample opportunities for career advancement, we provide a supportive environment where you can build a fulfilling career. Join us and be part of a team that values diversity, innovation, and excellence.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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