Customer Care Coordinator

Customer Care Coordinator for Amazon Inc.

Job Summary

• Job Type: Full-Time


• Salary: Competitive, commensurate with experience


• Working Hours: Standard business hours


• Company: Amazon Inc.


• Location: Washington


• Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k), Employee Discounts

Job Description

Amazon Inc. is seeking a dedicated and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for providing exceptional customer service and support to our valued customers, ensuring that their needs and concerns are addressed promptly and effectively.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor? degree preferred


• Prior experience in customer service or a related field is a plus


• Excellent communication and interpersonal skills


• Ability to work independently and as part of a team


• Proficient in Microsoft Office Suite and CRM systems


• Strong problem-solving skills and attention to detail


• Flexibility to work various shifts, including weekends and holidays

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner


• Resolve customer issues and complaints with empathy and efficiency


• Maintain accurate records of customer interactions and transactions


• Collaborate with other departments to ensure customer satisfaction


• Provide feedback and suggestions to improve customer service processes


• Assist with training and mentoring new team members

Benefits

• Comprehensive health and dental insurance


• Paid training and ongoing professional development


• Generous paid vacation and sick leave


• 401(k) retirement plan with company match


• Employee discounts on Amazon products and services

Educational Qualifications

• High school diploma or equivalent required


• Associate’s or Bachelor? degree in a related field preferred

Experience

• Prior experience in customer service or a related field is a plus

Company Overview

Amazon Inc. is a global leader in e-commerce and cloud computing, committed to customer satisfaction and innovation. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. We strive to provide the best possible shopping experience, and our Customer Care Coordinators play a crucial role in achieving this goal.

Why Join Amazon

Joining Amazon means becoming part of a diverse and dynamic team that values creativity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. At Amazon, you will have the chance to make a meaningful impact and contribute to our mission of making customers’ lives easier and more enjoyable.

Equal Opportunity Employer Statement

Amazon Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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