Remote Customer Service Rep | WFH

Job Summary

Job Type: Full-Time

Salary: Competitive Hourly Wage

Company: American Express

Flexible Schedule: Yes

Remote Location: Work From Home (WFH)

Benefits: Health, Dental, Paid Training, Paid Vacations, and more

Job Description

American Express is seeking a dedicated and enthusiastic Remote Customer Service Representative (WFH) to join our team. As a Remote Customer Service Rep, you will play a critical role in delivering exceptional service to our valued clients while enjoying the flexibility of working from home. This position offers a unique opportunity to advance your career with a globally recognized brand known for its commitment to excellence.

We understand the importance of having a balanced work-life schedule, which is why we offer flexible hours and a supportive work environment. The role involves handling inquiries, resolving issues, and providing top-tier customer service via phone, email, and chat. If you?e a problem solver with a passion for helping others, this role is for you.

Responsibilities

• Deliver excellent customer service by addressing inquiries and resolving issues promptly and effectively.


• Manage customer accounts, ensuring information is accurate and up-to-date.


• Handle a high volume of inbound and outbound calls, chats, and emails in a professional manner.


• Work collaboratively with team members to meet or exceed departmental goals.


• Provide product and service information to customers and upsell additional services as appropriate.


• Document customer interactions and actions taken in CRM systems.


• Stay informed about company products, services, and policies.

Requirements

• High school diploma or equivalent; associate degree or higher preferred.


• Proven customer service experience, preferably in a remote setting.


• Strong communication skills, both written and verbal.


• Ability to multitask and manage time efficiently.


• Proficiency with computer applications and willingness to learn new software.


• Reliable internet connection and a quiet, dedicated workspace.


• Self-motivated with a positive attitude and strong problem-solving abilities.

Benefits

• Comprehensive health, dental, and vision insurance.


• Paid training and ongoing professional development opportunities.


• Generous paid time off and holidays.


• 401(k) retirement plan with company match.


• Employee discounts on American Express products and services.


• Flexible work schedule to promote work-life balance.

Educational Qualifications

High school diploma or equivalent is required; however, an associate degree or higher is preferred.

Experience

Previous customer service experience is required, with a preference for candidates who have experience working remotely. Familiarity with CRM systems and proficiency with standard business software is essential.

Company Overview

American Express is a globally recognized brand committed to providing the best customer service experience. With a rich history spanning over 170 years, we strive to be the most respected service brand in the world. Our team members are dedicated to upholding our values of integrity, excellence, and teamwork. We are continuously evolving to meet the needs of our customers and are looking for passionate individuals to join us on this journey.

If you?e ready to take the next step in your career and join a team that values your contributions, apply today!

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