VIRTUAL CUSTOMER SERVICE REPRESENTATIVE USA AT HOME

### Job Summary

**Job Title:** Virtual Customer Service Representative – USA At Home

**Job Type:** Full-time

**Salary:** Competitive

**Working Hours:** Flexible schedule with opportunities for shifts

**Company:** American Express

**Remote Location:** USA

**Benefits:** Health, Dental, Paid Training, Paid Vacations, and more

### Description

American Express is seeking enthusiastic and dedicated Virtual Customer Service Representatives to join our dynamic team. As a Virtual Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service and support from the comfort of your home. This role presents an excellent opportunity for individuals who are passionate about customer service and want the flexibility of a remote working environment.

In this role, you will handle a variety of customer inquiries, including resolving issues, providing information, and processing transactions. You will have the opportunity to work within a flexible schedule that accommodates your lifestyle, while still being a vital part of our team at American Express.

### Requirements

1. High-speed internet connection with a dedicated home workspace.

2. Excellent verbal and written communication skills.

3. Strong problem-solving abilities and attention to detail.

4. Proficiency in using computers and navigating multiple software systems.

5. Ability to work independently and effectively manage time.

6. Previous experience in customer service or a related field.

7. High school diploma or equivalent.

### Responsibilities

1. Answer inbound customer calls and emails efficiently and professionally.

2. Provide accurate and thorough information about American Express products and services.

3. Resolve customer complaints and issues in a timely and effective manner.

4. Process transactions and manage customer accounts.

5. Escalate complex cases to appropriate departments when necessary.

6. Document all customer interactions and transactions accurately.

7. Maintain a high standard of customer satisfaction and meet performance metrics.

### Benefits

– **Health Insurance:** Comprehensive medical, dental, and vision coverage.

– **Paid Training:** Extensive training provided to help you succeed in your role.

– **Paid Vacations:** Generous paid time off to help you recharge.

– **Retirement Plans:** Participation in 401(k) plans with company match.

– **Career Development:** Opportunities for growth and advancement within the company.

– **Employee Assistance Program:** Support for personal and professional needs.

### Educational Qualifications

– High school diploma or GED (required).

– Additional certifications in customer service or related fields (preferred).

### Experience

– At least 1 year of experience in customer service or a call center environment (preferred but not required).

### Company Overview

American Express is a globally recognized leader in the financial services industry, dedicated to providing exceptional products and services to our customers. We pride ourselves on our commitment to customer satisfaction and continuous innovation. As a Virtual Customer Service Representative, you will be an integral part of our mission to deliver unparalleled customer experiences.

Join American Express today and take advantage of the opportunity to work from home while contributing to a world-class organization. If you are passionate about helping others and eager to develop your career in a supportive and flexible environment, we encourage you to apply!

Ready to make a difference with American Express? Apply now and embark on a rewarding journey with us!

Apply Job!