Customer Support ? Overnight Customer Service Jobs Remote

Job Type: Customer Support Location: Georgia Company: VSP Vision... Responsibilities: ? Make ensuring that customer service is accurate, timely, and effective under general supervision. Answering consumer questions in a way that promotes goal achievement ? Respond to consumer questions from members, clients, suppliers, and internal and external business partners; questions can be made by phone, in person, online, or via email. The questions can range from simple to sophisticated. ? Depending on the Line of Business (LOB), the following areas require in-depth knowledge: ? Plans, Products, Services, Prescriptions, and Procedures ? Internet knowledge e-commerce and online shopping ? Processing and collecting payments ? Verification of eligibility ? Order standing, shipment status, and availability of stock ? Correct completion of all required correspondence, forms, and documents ? Testing for quality assurance in enterprise software ? Investigate, address concerns and/or complaints, and choose the best course of action ? Resolve issues and offer support for problems that might not have a standard solution ? Demonstrate to clients and potential clients the worth and advantages that the business provides through its goods, services, and solutions. ? Determine consumer trends and share them with the relevant leaders, divisions, and business partners; provide recommendations for any necessary adjustments, modifications, or fixes; and appropriately bring up issues that might have an influence on the entire company. ? effectively uphold support level and customer service standards applicable to your line of business. ? Keep abreast of any modifications to the policies, practices, and details of the products, services, and solutions in order to effectively and consistently answer to client inquiries. ? Depending on the LOB, participation in benefit fairs, open enrollment sessions, and client meetings could be necessary in order to inform attendees; occasionally, overnight travel may be required. ? Depending on the LOB, may assist Sales Representatives with any questions they may have about orders from customers. ? Depending on the LOB, sales representatives? initial point of contact that is unrelated to consumer purchases may be ? Depending on the LOB, claims may be processed in response to changes in workflow and business requirements. Requirements: Usually possesses the following competencies: ? One to two years of experience in the call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries addressing moderate to complex consumer requests ? Willing to work any shift, including overtime, weekends, and holidays ? Demonstrated familiarity with the internet and comprehension of the fundamental browser settings ? Demonstrated aptitude for using several software applications at once ? practical familiarity with the Microsoft Office suite ? Ability to prioritize numerous projects and be accessible for incoming calls and requests through effective verbal communication ? Proficiency in writing communication to accurately record customer circumstances and draft letters to validate agreements reached ? Excellent communication and rapport-building abilities ? Posing pertinent and appropriate inquiries to ascertain the demands of customers ? Demonstrated ability to solve problems and negotiate while making decisions ? Capacity to implement customer/call handling principles with the proper discretion and judgment ? Capacity to listen, handle transactions, and communicate with clients at the same time in a hectic setting ? Candidates will undergo a credit check if this role processes payments on behalf of a third-party administrator (TPA). The following internet and hardware are necessary in order to properly and reliably carry out the responsibilities of a Customer Support Representative on our systems and networks: ? OS (Available) ? Windows 10 ? CPU (Available) ? Core i5-7500 Intel (4 Cores/6MB/4T/3.6GHz) ? Memory (Assigned) ? 16GB DDR4 2666MHz Memory (2 x 8GB) ? Hard Drive (Sentry) ? Solid State Hard Drive, 256GB ? Headset, wired (provided) ? Indeed. ? Ethernet Connection (to modem/router; supplied cable/wire) NOT included: router/modem ? Indeed. ? Download Speed (on a home network, per user) ? 50 Mbps ? Upload Speed on a home network, per user ? 10 Mbps ? Overloaded Latency ? Less than 150 milliseconds ? Bilingual in French and English

Apply Job!