Part-Time Project Coordinator (Saturday-Monday)

Why Join Us
User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it?a lot. We're a team of doers. You'll be fully supported by your manager and team, but there won't be anyone peering over your shoulder. You'll be expected and trusted to take... ownership of your work, and to communicate clearly and transparently with your distributed teammates.

On a related note, we're very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you've done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That's why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

About the Role
This is a unique role that supports company operations part-time on weekends primarily. The schedule for this role will be a 3-day work week: Saturday, Sunday, and Monday, with working hours 9 am to 5 pm. As our 'Weekend Warrior', you'll keep things running smoothly while our core Monday-Friday team is out of office.

Responsibilities
Primary responsibilities include:
? Provide 'after hours' support, handling tickets and projects that come in outside of our normal business hours
? QA & launch recruitment for our researchers submitted projects
? Manage the ongoing recruitment of our researchers projects
? Provide exceptional and timely reactive & proactive communication and support to our users, troubleshooting when necessary
? Serve as the product expert, keeping up to date with new product releases and features

Other responsibilities include but not limited to:
? Bring ideas and brainstorms to the forefront related to our team goals
? Coverage on holidays on a volunteer basis only, optional and not required.

Minimum Qualifications
? 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
? Bachelor's degree strongly preferred
? Down-to-earth self-starter
? Excited by the idea of joining an early-stage and lean startup
? Comfortable working independently as the majority of our team will not be online
? Comfortable with ambiguity
? Excited about maintaining a primarily weekend work schedule
? Candidates must be located in the United States and authorized to work without any Visa sponsorship.
? ? Bonus points
? Startup experience
? Zendesk experience
? Experience handling a larger volume of projects/tickets
? Experience at a User Research Agency
? Availability to work additional days/hours each month (as needed) for backup team support

Benefits
? Competitive hourly pay of $24/hr
? 10 days of PTO accrued per year, with an additional 1 day of PTO granted for each additional year worked
? Paid sick time
? $250 equipment and office setup budget
? $50/month work from home stipend
? 401k + employer contribution of $200/month, updated annually
? $100 Annual learning & development stipend
? Awards for 360-degree recognition, work anniversaries, & birthdays
? Annual Retreat (virtual and in-person options)
? Fully remote role; candidates must be located in the United States.

We embrace what makes you, you!
We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include?but are not limited to?varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be

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