Aetna Customer Support Remote Jobs

Join Aetna, a CVS Health company, as a Remote Customer Support Representative and make a difference in the lives of our members.

Position Overview:
As a Remote Customer Support Representative, you will handle customer inquiries, resolve issues, and provide information about Aetna?s products and services. Your role is essential in ensuring our members have a seamless and positive experience.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist with billing questions, claims, and policy information.
Troubleshoot and resolve customer issues with empathy and efficiency.
Educate customers about Aetna's benefits, services, and digital tools.
Document all interactions accurately in the system.

What We?re Looking For:

Strong communication and problem-solving skills.
Ability to work independently in a remote environment.
Proficiency with technology and customer service software.
Previous experience in customer support or healthcare is a plus.
High school diploma or equivalent; college degree preferred.

What We Offer:

Competitive salary and performance incentives.
Comprehensive benefits, including health insurance, 401(k), and paid time off.
Opportunities for professional growth and development.
Work-from-home flexibility with provided equipment.

Why Join Aetna?
At Aetna, we value diversity, collaboration, and innovation. Our team is dedicated to creating healthier communities and empowering individuals to live their best lives.

How to Apply:
If you're ready to start a fulfilling career with Aetna, apply today! Visit our careers page at CVS Health Careers and search for Remote Customer Support Representative positions.

Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.