AI-Driven Customer Service Tools Instructor

Company Overview

Mastering Up is a leading global online education platform, focused on delivering accessible, high-quality courses that prepare learners for the future of work. We collaborate with top experts in various industries to create practical, cutting-edge content for learners worldwide. Our mission is to bridge the gap between theoretical knowledge and practical application, providing students with skills they can use immediately in their careers.

Position Summary

The AI-Driven Customer Service Tools Instructor [Level 1] will create and deliver an online course that covers AI-driven tools used in customer service operations. This includes automated chatbots, AI-powered CRM systems, and other machine learning applications designed to enhance customer experience. The course will be published on YouTube, and compensation will be based on a one-time revenue share from the earnings generated within the first year of the video being posted. The instructor will be expected to dedicate 2 hours per day to the creation of content, tutorials, and engaging with learners.

Responsibilities
? Course Creation: Develop a comprehensive curriculum focused on AI-powered customer service tools such as chatbots, virtual assistants, AI-based CRM platforms, and predictive analytics.
? Tool Demonstrations: Provide live demonstrations and tutorials on the usage of popular AI customer service tools like Zendesk AI, Drift, Intercom, and others.
? Content Creation: Record professional and engaging lecture videos that explain both the technical and practical applications of AI tools in customer service.
? Real-World Applications: Showcase case studies and examples of how AI tools improve customer experience, increase efficiency, and reduce costs in customer support functions.
? Data Interpretation: Teach learners how to interpret AI-driven data for making informed customer service decisions.
? Learner Engagement: Interact with students through comments, Q&A sessions, and encourage active participation.
? Stay Current: Keep up-to-date with the latest advancements in AI tools and customer service trends and incorporate these updates into the course content.

Required Qualifications
? Expertise in AI Tools: Proficiency in AI-driven customer service technologies, including chatbots, virtual assistants, and AI-powered CRM tools.
? Experience: Hands-on experience in customer service environments that utilize AI technologies, or experience with the implementation and management of AI tools in customer service operations.
? Communication Skills: Strong ability to explain complex AI concepts in an easy-to-understand manner to a wide audience.
? Teaching or Mentoring Experience: Previous experience in creating educational content or teaching in a related field.
? Time Commitment: Availability for 2 hours per day to create content, record videos, and interact with students.

Preferred Qualifications
? Educational Background: Degree or certifications in Artificial Intelligence, Machine Learning, Customer Service, or Business Administration.
? Experience with Specific Tools: Knowledge of AI platforms like Dialogflow, Chatfuel, IBM Watson, or Salesforce Einstein.
? Data Analysis Skills: Understanding of how to analyze customer service data generated by AI tools.
? E-Learning Experience: Experience in creating online courses, tutorials, or similar educational content.

Skills and Competencies
? Technical Knowledge: Deep understanding of AI-powered customer service platforms and tools.
? Instructional Design: Ability to create engaging, structured, and easy-to-follow instructional materials for diverse learners.
? Communication: Strong verbal and written communication skills, with the ability to break down complex topics.
? Customer-Centric Mindset: Ability to show how AI tools improve customer service and enhance customer experience.
? Time Management: Ability to effectively manage 2 hours of daily commitment for content creation and interaction with students.
? Adaptability: Willingness to continuously update content and stay informed about new trends in AI and customer service.

Compensation and Benefits
? Revenue Share: Receive a one-time revenue share from the total earnings generated by the course on YouTube in the first year.
? Flexible Schedule: Work remotely with a 2-hour per day commitment and flexibility to create content on your own time.
? Global Exposure: Build a global presence by sharing your expertise with a wide audience.
? Creative Freedom: Design and deliver course content in a format that reflects your personal style.
? Professional Growth: Establish yourself as a thought leader in AI-driven customer service tools and expand your professional reach

Note: Salary will be based on video revenue generation. There is no fixed salary.

Job Type: Contractual / Temporary

Pay: ?6,000.00 - ?10,000.00 per month

Schedule:
? Day shift

Education:
? Bachelor's (Preferred)

Experience:
? total work: 1 year (Preferred)

Language:
? English (Preferred)

Work Location: Remote

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