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Remote, USA Full-time Posted 2025-03-08

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary Of Responsibilities
? Effectively communicate in a clear and professional manner at all times
? Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
? Effectively manage sensitive cases by reporting up the escalation matrix
? Demonstrate excellent time-management skills
? Maintains or exceeds targeted performance metrics
? Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic QualificationsQualitative Requirements?Graduation in any specialization from a recognized university.?Excellent communication skills (written and verbal) in English language.?Ability to communicate correctly and clearly with all customers?Good comprehension skills ? ability to clearly understand and state the issues customers present?Ability to concentrate ? follow customers issues without distraction to resolution?Work successfully in a team environment as well as independently?Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer?Excellent typing skills?Demonstrates an ability to successfully navigate websites?Demonstrates a proficient knowledge of email applications

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