Automotive Customer Support Web Chat Agents

Job Overview

We are seeking dedicated Web Chat Agents to join our team. In this pivotal role, you will facilitate online interactions with customers seeking information about automotive and recreational vehicle sales, services, financing, and various dealership inquiries. Your primary objective will be to portray our dealer clients positively online, transforming these conversations into valuable leads that contribute to revenue generation from website traffic.

Key Responsibilities
? Manage a diverse range of customer inquiries through online chat.
? Provide precise and relevant information regarding products and services via chat.
? Schedule appointments by effectively identifying customer needs.
? Build and maintain an extensive knowledge base of our continuously evolving offerings.
? Capture customer contact details for lead generation and client assessment.
? Summarize customer interactions accurately for client review based on specific requirements.

Required Skills
? Strong customer service acumen and the ability to thrive in a fast-paced environment.
? Proficient typing skills, with a minimum of 35 WPM, preferably 40 WPM or above.
? Fundamental internet navigation skills and familiarity with computer applications.
? Excellent multitasking capabilities; experience in gaming may enhance performance in this role.
? Positive, professional demeanor coupled with outstanding written and verbal communication skills.
? Adaptability to change and a preference for working in a dynamic environment.

Qualifications
? Previous experience in retail customer service or within the automotive sector is advantageous but not mandatory.
? Strong decision-making and analytical skills are essential.
? Fluent in English, both spoken and written.
? High School Diploma, GED, or equivalent certification is required.
? Experience in an office setting, customer interaction, call center, or customer service role is preferred, ideally with over 2 years of experience.

Career Growth Opportunities

Joining our organization presents a valuable opportunity for professional growth and skill enhancement. The role of Web Chat Agent can serve as a foundation for advanced positions within the company, allowing you to develop a robust knowledge base applicable across various customer service and sales roles.

Company Culture And Values

We pride ourselves on fostering a collaborative environment that emphasizes effective communication and customer engagement. Our culture supports team members in representing clients with professionalism and integrity, ensuring a positive atmosphere centered around accuracy and customer satisfaction.

Employment Type: Full-Time

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