Automotive Sales and Service Web Chat Agents

Job Overview

We are seeking dedicated Web Chat Agents to join our team and serve as the first point of contact for customers engaging with our dealer clients online. In this role, you will facilitate online conversations regarding automotive and recreational vehicle inquiries, encompassing sales, service, finance, and general dealership questions. Your efforts will help convert these interactions into valuable leads, ultimately driving revenue for our clients through their website traffic.

Key Responsibilities
? Respond to a diverse range of customer inquiries via online chat
? Offer precise information concerning products and services
? Assist in scheduling appointments based on customer needs
? Continuously develop and maintain a comprehensive knowledge base of our products and services
? Capture essential customer contact information for lead generation and client analysis
? Summarize customer interactions to facilitate client reviews

Required Skills
? Exceptional customer service aptitude
? Capability to thrive in a fast-paced environment
? Proficient multitasking abilities
? Fundamental internet and computer skills
? Positive, professional attitude
? Strong written and verbal communication skills
? Adaptability to change in a dynamic work setting

Qualifications
? Previous experience in retail customer service or the automotive industry is advantageous but not mandatory
? Minimum typing speed of 35 WPM; 40 WPM or higher is preferred
? Ability to handle multiple tasks effectively; experience in gaming is beneficial
? Excellent decision-making and analytical capabilities
? Fluent in English, both written and spoken
? Must pass a background check
? High School Diploma, GED, or equivalent certification
? 2+ years of experience in an office, customer interaction, call center, or customer service environment is preferred

Career Growth Opportunities

Join our team and benefit from opportunities for skill enhancement in customer service and online communication. We are committed to promoting personal and professional growth within a vibrant working environment that values continuous learning.

Company Culture And Values

We take pride in fostering a supportive and dynamic work environment that prioritizes customer satisfaction. Our team thrives on collaboration, adaptability, and professionalism, creating a positive atmosphere for both our clients and customers.

Employment Type: Full-Time

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