Automotive Web Chat Agents

Job Title: Web Chat Agents

Job Overview...

We are seeking dedicated Web Chat Agents to join our team, playing a pivotal role in facilitating seamless online interactions for customers seeking information related to automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Your efforts will significantly contribute to enhancing customer satisfaction and generating valuable leads for our dealer clients.

Key Responsibilities
? Manage a diverse range of customer inquiries through online chat channels.
? Deliver accurate and timely information regarding our products and services.
? Assist customers in scheduling appointments based on their needs.
? Continuously develop and maintain an up-to-date knowledge base of our evolving offerings.
? Capture and record customer contact information for lead generation and follow-up.
? Summarize customer interactions for review by clients to optimize service delivery.

Required Skills
? Exceptional written and verbal communication skills.
? Proficient multitasking abilities in a fast-paced environment.
? Basic knowledge of internet navigation and Windows-based computer applications.
? Positive demeanor with a professional approach to customer service.
? Strong analytical and decision-making capabilities.
? Fast typing skills, with a minimum requirement of 35 WPM preferred at 40 WPM.
? Adaptability to change and enthusiasm for a dynamic work environment.

Qualifications
? Experience in retail customer service or the automotive sector is preferred but not mandatory.
? A high school diploma, GED, or equivalent certification is required.
? Previous experience in a customer-centric role such as an office setting, call center, or other customer service environments is advantageous (2+ years preferred).

Career Growth Opportunities

By joining our organization, you will have numerous possibilities for professional growth and development. We foster an environment where your skills in customer engagement will be recognized and cultivated, paving the way for career advancement within the company.

Company Culture And Values

Our company prides itself on its commitment to excellence, integrity, and customer satisfaction. We believe in fostering a supportive and inclusive work environment that encourages collaboration and innovation, ensuring that our team members feel valued and empowered.

Networking And Professional Opportunities

As a Web Chat Agent, you will have the opportunity to connect with industry professionals, enhancing your network within the automotive and recreational vehicle sectors. This role offers a unique platform for skill development and collaboration, allowing you to expand your horizons and grow your professional connections.

Employment Type: Full-Time

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