Bilingual Customer Service Representative - Remote - Florida/Texas Only
About the position
The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Bilingual Customer Service Representative - Remote - Florida/Texas Only
Posted on: 27-02-2025 00:00
Fully Remote Intake Specialist (Part-time & Fulltime | Flexible Hours Day * Night Shifts)
Posted on: 27-02-2025 00:00
Amazon Book Publishing Expert (Remote)
Posted on: 27-02-2025 00:00
Bilingual Customer Service Representative - Remote - Florida/Texas Only
Posted on: 27-02-2025 00:00
Customer Support Specialist (Remote) AT Chewy
Posted on: 27-02-2025 00:00
Customer Support Specialist (Remote) - Chewy part Time Jobs
Posted on: 27-02-2025 00:00
Walmart Data Entry Remote Jobs (Part - Time) $26/H
Posted on: 27-02-2025 00:00
Walmart Data Entry Remote Jobs (Part - Time) $26/H - Part Time Jobs
Posted on: 27-02-2025 00:00
Freelance Information Form
Posted on: 27-02-2025 00:00
Centers Tech Support Manager
Posted on: 27-02-2025 00:00
Senior Recruiter (Contract to Perm)
Posted on: 11-12-2024 17:45
Remote Chat Support Officer
Posted on: 24-10-2024 05:38
Customer Support Specialist / Live Chat Support - USA REMOTE
Posted on: 27-02-2025 00:00
Virtual Gaming Product Tester (Entry Level, Part-Time)
Posted on: 31-01-2025 09:59
Customer Support Rep ? Chat
Posted on: 22-10-2024 05:27
Help Desk Support Customer Service - Seasonal
Posted on: 16-07-2024 18:43
Remote Admin Support Clerks (Work From Home) $1500/Per Week
Posted on: 02-12-2024 03:11
Remote Customer Service Rep Call Center TS2 $15.00 1/14/2025
Posted on: 09-11-2024 04:38
Home Based Assistant/Customer Service
Posted on: 11-01-2025 15:33
Administrative Assistant/Data Entry
Posted on: 10-12-2024 18:33