Bilingual* French Speaking Customer Service Representative-Remote

Job Description:

Key Responsibilities...
? Bi-lingual ? French. French and English needed. If the candidate also speaks Spanish in addition to French and English that would be a great asset.
? Complex Issue Resolution: Handle escalated customer inquiries and complaints, utilizing advanced troubleshooting skills to resolve issues effectively.
? Customer Support: Provide expert assistance and support for a wide range of products and services, ensuring customers receive accurate information and solutions.
? Training and Mentorship: Assist in training and mentoring new team members, sharing best practices and knowledge to enhance team performance.
? Process Improvement: Identify opportunities for process improvements and contribute to the development of standard operating procedures to enhance customer experience.
? Data Management: Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
? Cross-Department Collaboration: Collaborate with other departments, such as technical support and sales, to ensure comprehensive customer service and issue resolution.
? Performance Metrics: Monitor and report on key performance indicators (KPIs) for customer service effectiveness, providing insights for continuous improvement.
? Customer Feedback: Gather and analyze customer feedback to inform product and service enhancements, and advocate for customer needs within the organization.

Qualifications: ? Experience: Minimum of 3 years of experience in contact center, with a focus on handling complex inquiries and escalations. ? Education: High school diploma required; associate or bachelor?s degree preferred. ? Skills: ? Excellent verbal and written communication skills. ? Strong problem-solving and critical-thinking abilities. ? Proficient in using CRM software and other relevant tools. ? Ability to work independently and as part of a team.

Attributes:
? Empathetic: Demonstrates understanding and compassion toward customer concerns.
? Adaptable: Open to change and able to adjust to new processes and technologies.
? Detail-Oriented: Ensures accuracy in all customer interactions and documentation.
? Goal-Oriented: Focused on achieving individual and team performance targets.

Work Environment:
? This position may require working in an office setting or remotely, depending on company policies. Flexibility in hours may be necessary to accommodate customer needs.

Compensation:
? Competitive salary and benefits package commensurate with experience.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance

Shift:
? 8 hour shift
? Day shift

Experience:
? Contact Center: 3 years (Required)
? Customer service: 3 years (Required)

Language:
? Spanish, English, and French (Preferred)
? French and English (Required)

Work Location: Remote

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