Bilingual- Spanish- Part Time Customer Service Agent- Remote

Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone? If you answered yes to all these questions, this opportunity may be for you. Apply by visiting our website rather than your mobile device! In this role, you will take incoming calls from customers while crafting... acceptable solutions to address their needs. You will also assist with providing product knowledge and answering specialized support questions in both Spanish and English. Spanish Bilingual Customer Service Agents are vital to our customers? overall U-Haul experience, and are valued members of Team U-Haul. Training/Education: This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call support from Senior Agents. Customer Service training is three to five weeks, including 11 instructor-led concept courses. Certain concept-education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is a must. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept. Minimum Qualifications:

Fluency in both Spanish and English

Calls wills be taken in both Spanish and English.Fluency will be verified during the interview process.

Friendly and Caring Tone

Engage with customers in a friendly, approachable manner.Support a positive environment for customer interactions.

Knowledgeable Care for Various Customer Needs

Maintain a deep understanding of our products and services to offer tailored solutions.Anticipate customer needs and offer proactive service.

Ability to Display Empathy in Adverse Environments

Show empathy and understanding when assisting with customer concerns..Maintain composure in challenging situations, providing thoughtful and helpful solutions.

Efficiency in Navigation

Navigate multiple software applications and systems with speed and accuracy.Employ quick problem-solving skills to provide efficient solutions.

Typing and Language Skills

Possess a normal typing speed, ensuring accurate data entry.Strong spelling and grammar skills for professional written communication.Perks of joining the U-Haul Team!
Compensation: U-Haul offers Spanish Bilingual Customer Service Agents an hourly base pay of $15.00. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Benefits: At U-Haul our part time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.
U-Haul Offers:

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans if eligible
Paid holidays, vacation, and sick days if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey?s SmartDollar Program

Scheduling Requirements:

Below are the available shifts (all in Arizona time).

Monday: 4:00am-8:00am
Friday: 4:00am-8:00am
Sunday: 4:00am-8:00am

Available to work at least four days a week (one of which must be a weekend day - Saturday or Sunday, but both is preferred).
Provide at least 20 hours of availability per week (8 of which must be on the weekend).
Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.The following is required to work from home:
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
All work duties, including initial education, must be performed at your home address.
If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:
? Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

Computer Specifications:

Windows 10 or 118GB of RAM/memory or higherProcessor must have CPU benchmark score of 2,000 or higher

Additional Hardware:

Webcam (external or built in is ok)USB headset (wired)

Internet speeds:

Ping under 10010mb download5mb uploadThe following is not permitted due to compatibility, performance, security, or other concerns:

MAC Operating Systems
Mobile hot-spot, tethering, satellite Internet, or similar.
Using a Proxy server or third-party network.
Computer stick or similar device.
Rental, rent-to-own, or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus

Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 20 per week
Shift:

Day shift
Morning shift

Weekly day range:

Every weekend
Monday to Friday

Work setting:

Remote

Experience:

Bilingual Spanish/English: 1 year (Required)

Language:

Bilingual Spanish/English (Required)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Remote: Relocate before starting work (Required)

Work Location: Remote

Apply Job!