Call Center Agent Customer Technical Support
About the position
The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.
Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.
Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.
Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.
Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance
Similar Remote Jobs
Call Center Agent Customer Technical Support
Posted on: 27-02-2025 00:00
Remote Amazon Part Time Data Entry Jobs
Posted on: 27-02-2025 00:00
Remote Part Time Data Entry Clerk Jobs -$1400 weekly
Posted on: 27-02-2025 00:00
$15 per Hour - Remote Call Center Representative
Posted on: 27-02-2025 00:00
Remote Amazon Part Time Data Entry Jobs - Entry Level
Posted on: 27-02-2025 00:00
Remote Amazon Part Time Data Entry Jobs - ID - 1342
Posted on: 27-02-2025 00:00
Remote Data Entry Specialist - Lopez & Sanchez
Posted on: 27-02-2025 00:00
Data Entry Professional- Temporary
Posted on: 27-02-2025 00:00
FedEx Delivery Driver
Posted on: 27-02-2025 00:00
Fine Dining Server
Posted on: 27-02-2025 00:00
Work From Home Office Personal Assistant
Posted on: 18-12-2024 18:22
Entry Level/Data Entry Assistant/ Remote at mjstepup
Posted on: 23-02-2025 00:00
CVS Remote Jobs (Data Entry) ? No Experience
Posted on: 07-09-2024 00:00
Customer Service Consultant (Remote) - Milwaukee
Posted on: 16-11-2024 00:00
Fuel Center Cashier
Posted on: 02-12-2024 03:11
Pediatric Home Health - RN/LVN - Flexible Scheduling & Career Growth Opportunities (Apply in minutes
Posted on: 16-01-2025 19:17
Merchandiser Small Store 5 Day
Posted on: 06-10-2024 00:00
Director, Artificial Intelligence & Data Science in Deerfield, IL in Walgreens (job Id: 1683183659)
Posted on: 09-10-2024 00:00
Fulfillment Solutions Specialist (REMOTE in Salt Lake City)
Posted on: 29-08-2024 00:00
Customer service representative
Posted on: 16-07-2024 19:03