Call Center Agent (Part-Time) – Mesa

Job Title: Call Center Agent (Part-Time)

Location: Mesa, AZ

Job type: Part-Time (Under 4 hours)

Salary: Hourly Rate (To be discussed upon interview)

Company: AT&T

Benefits: Health and Dental coverage, Paid Training, Paid Vacation

Job Summary:

AT&T is looking for a dedicated Part-Time Call Center Agent to join our Mesa team. We offer a competitive hourly rate, comprehensive health and dental coverage, paid training, and vacation time. This is an excellent opportunity to work part-time hours in a supportive and professional environment.

Description:

As a Call Center Agent, you will be the first point of contact for our customers. Your role will be instrumental in providing a superior level of customer service, answering inquiries, providing information about our products and services, and resolving customer complaints.

Responsibilities:

– Answer incoming calls and respond to customer’s emails

– Management and resolve customer complaints

– Provide product and service information to customers

– Identify and escalate issues to supervisors

– Document all call information according to standard operating procedures

Requirements:

– High School Diploma or equivalent

– Proven customer support experience

– Proficient in relevant computer applications

– Knowledge of customer service practices and principles

– Superior listening, verbal, and written communication skills

– Ability to handle stressful situation appropriately

Benefits:

– Health and Dental coverage

– Paid Training

– Paid Vacation

– Career growth opportunities in a global organization

– A supportive work environment

Educational Qualifications:

– High School Diploma or equivalent is required.

– Further education in Communications or related fields will be a bonus.

Experience:

– Previous experience in a customer support role, call center setting will be advantageous.

Company Overview:

AT&T Inc. is an American multinational conglomerate holding company that is one of the world’s largest telecommunications companies. AT&T takes pride in connecting people with their world, everywhere they live, work and play. We are committed to diversity and inclusivity in our workforce and believe in providing the best service to our customers.

At AT&T, our commitment to your success is enhanced by our competitive salary, comprehensive benefits, and an outstanding team of professional individuals to work with. We believe in hard work, dedication, mutual respect, and teamwork.

Interested applicants are kindly requested to submit their up-to-date resumes. AT&T is an equal opportunity employer.

Disclaimer: We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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