Call Center Officer

? *Job Title**: Call Center Officer? *Company**: Lowe?s? *Location**: London, England, UK? *Job Type**: Part-time? *Seniority Level**: Entry Level? *Years of Experience**: 0? *Job Description**:Lowe?s is seeking a dedicated and confident Call Center Officer to join our dynamic team in London. As a Call Center Officer, you will be the frontline representative of Lowe?s, responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless shopping experience for our valued customers. This is an excellent opportunity for individuals looking to start their career in customer service, with the backing of a reputable company that prioritizes training and professional development.? *Key Responsibilities**:
• **Customer Interaction**: Handle inbound and outbound calls in a friendly and professional manner, addressing customer inquiries regarding products, orders, and services.
• **Issue Resolution**: Identify and resolve customer concerns... efficiently, providing appropriate solutions while ensuring customer satisfaction.
• **Product Knowledge**: Maintain a deep understanding of Lowe?s products and services to effectively assist customers and promote sales.
• **Database Management**: Accurately record customer interactions and update customer information in the company database to ensure smooth follow-up processes.
• **Team Collaboration**: Work closely with team members and other departments to streamline processes and improve customer service outcomes.
• **Feedback Collection**: Gather customer feedback to understand their experiences and identify areas for improvement within the customer service operation.
• **Training Participation**: Engage actively in training programs aimed at enhancing product knowledge, customer service skills, and personal development.
• **Commitment to Excellence**: Uphold Lowe?s high standards of service by pursuing excellence in every endeavor and meting out the best outcome for every customer interaction.
? *Requirements**:
• **Education**: High school diploma (or equivalent) is preferred, but not mandatory.
• **Experience**: No prior experience is required; however, a passion for customer service is essential.
• **Personality Traits**:
• Dedicated: A commitment to fulfilling customer needs and enhancing their experience.
• Confident: Able to communicate effectively and think on your feet in various situations.
• **Soft Skills**:
• Emotional Intelligence: Ability to recognize and manage your own emotions and those of others, ensuring a positive interaction with customers.
• People Management: Strong ability to interact well with customers, demonstrating patience, understanding, and professionalism.
• **Availability**: Flexibility to work various shifts, including evenings and weekends, as required.
? *Benefits**:
• **Free Accommodation**: Enjoy complimentary housing as part of your employment package.
• **Training & Professional Development**: Access to comprehensive training programs designed to enhance your career in customer service.
• **Paid Sick Leave**: Employees will be eligible for paid sick leave to promote well-being.
? *Working Environment**:At Lowe?s, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our supportive work culture encourages continuous improvement, teamwork, and respect for one another.? *Deadline to Apply**:Applications will be accepted until **2024-10-06**.? *Equal Opportunity Statement**:Lowe?s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

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