Call Center Receptionist

Description: ? The Call Center Receptionist serves as the first point of contact for participants. ? Responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks. ? Answer and route incoming calls efficiently and professionally. ? Provide accurate information to callers regarding services or inquiries. ? Handle a high volume of calls while maintaining quality customer interactions. ? Answer calls in a courteous and friendly manner. ? Address participant concerns and escalate issues to the appropriate department if needed. ? Utilize call center software and CRM tools to log and track calls. ? Troubleshoot minor issues or forward technical problems to IT support. ? Work closely with team members and other departments to ensure seamless communication and support. Requirements: ? High school diploma or equivalent ? Previous experience in a call center, receptionist, or customer service role is a plus ? Familiarity with multi-line CRM ? Strong verbal and written communication skills ? Proficiency in Microsoft Office Suite (Word, Excel, Outlook) ? Excellent time management and multitasking abilities ? Problem-solving skills and a proactive attitude ? Friendly and professional demeanor ? Patience and adaptability in handling diverse customer needs ? Ability to remain calm under pressure Benefits: ? Comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution ? 401(k) with company match ? Parental leave ? Paid time off ? Education/association dues assistance ? Charitable activities through fundraising and volunteer work ? Quarterly virtual Happy Hours ? Monthly Birthday Celebrations ? Annual Social gatherings