Call Center Representative/Customer Service

Remote, USA Full-time Posted 2025-03-08

Job Overview:

We are seeking a Call Center Representative/Customer Service professional to join our team, a leading printing company. In this role, you will be the primary point of contact for our clients, handling inquiries, processing orders, and providing exceptional service to ensure customer satisfaction...

Responsibilities:

Handle inbound and outbound calls, emails, and live chat inquiries from customers regarding printing services, product details, pricing, and order status.

Provide accurate information on products, services, and promotions, guiding customers through the selection and ordering process.

Address customer questions, concerns, and complaints professionally and efficiently, ensuring a positive customer experience.

Assist customers in placing orders, verifying details, and ensuring all necessary specifications are captured accurately.

Generate and send order confirmations, invoices, and shipping notifications to customers.

Qualifications:

High school or general equivalency diploma.

Strong attention to detail.

Basic computer skills.

Ability to prioritize and multitask.

Excellent written and verbal communication skills.

Job Types: Full-time, Part-time

Pay: $22.34 - $26.27 per hour

Expected hours: 20 per week

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance

Shift:
? Day shift
? Evening shift

Education:
? High school or equivalent (Preferred)

Work Location: Remote

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Call Center Representative/Customer Service

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