Call Center Representative - Remote | WFH

? Position Title:** Remote Call Center Representative ? Compensation:** $13.25 to $16.50 per hour (Estimated pay) ? Location:** Fully Remote... ? Benefits Offered:** Dental, Medical, Paid Time Off, Vision ? Work Commitment:** 15 hours per week or more ? Schedule Availability:** Flexible, Rep controls own schedule ? Training Availability:** 1-4 Weeks Position Description Are you passionate about providing exceptional customer care across a variety of industries? We are seeking a dedicated Remote Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our valued customers, offering product/service information and efficiently resolving any concerns they may have. Our diverse clientele spans industries including roadside assistance, telecommunications, entertainment, home improvement, retail, electricity, hospitality, travel, and tourism. Responsibilities ? Manage inbound and outbound calls with efficiency and professionalism. ? Identify customer needs and provide appropriate solutions. ? Process orders, returns, exchanges, and billing inquiries. ? Coordinate service dispatch when necessary. ? Keep customers informed on the status of their inquiries. ? Proactively engage in upselling opportunities. ? Maintain thorough and organized records of all interactions. Requirements ? *Knowledge/Skills/Abilities:** ? Demonstrated ability to remain resilient and empathetic in challenging situations. ? Self-discipline to manage own schedule effectively. ? Proficiency in utilizing multiple computer programs simultaneously. ? Strong customer focus with adaptability to diverse personalities. ? Exceptional multitasking and time management skills. Qualifications ? Authorized to work in the United States. ? US resident (excluding specific states). ? Minimum 18 years old. ? High school diploma or equivalent. Laptop/Desktop ? *Workstation Requirements:** ? Processor: Intel i-class (i5+ or higher). ? Storage: 60 GB usable memory or higher. ? RAM: 4 GB or higher. ? Operating System: Windows 10. Phone Service Requirement Options ? Landline or VoIP Phone Line. ? Call Center Dialpad with Headset provided. Internet Requirements ? Download Speed: 10 mbps or higher. ? Upload Speed: 3 mbps or higher. ? Wired connection from Desktop/Laptop to Router/Modem required. Additional Information ? This is not a telemarketing position. ? All communications routed directly to workstation. Benefits ? Paid Training ? Paid Time Off ? Telecommute ? Flexible Schedule ? Wellness Resources ? Employment Security ? Training & Development ? Advancement Opportunities ? Safe Workplace Environment ? Health Care Plan (Telehealth, Dental & Vision) If you're ready to join a dynamic team and make a difference in customer satisfaction, apply now! Employment Type: Full-Time

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