Chat Support Assistant

? *Job Title**: Chat Support Assistant
? *Company**: Deere
? *Location**: Washington, D.C., US...
? *Job Type**: Part-Time
? *Seniority**: Entry Level
? *Years of Experience**: 1

• --
? *Job Description**:

Deere, a leader in agricultural machinery manufacturing, is seeking a dedicated and driven **Chat Support Assistant** to join our customer support team. This entry-level role is essential in delivering outstanding support to our customers through impeccable chat communication. The ideal candidate will demonstrate exceptional attention to detail and planning while interacting with customers, ensuring their inquiries are addressed promptly and effectively.
? *Key Responsibilities**:

1. **Customer Interaction**:
• Provide real-time support via chat to customers, assisting with inquiries related to product information, troubleshooting, and service-related questions.
• Maintain a high level of professionalism and empathy in all communications, fostering strong customer relationships.

2. **Issue Resolution**:
• Assess customer needs and provide appropriate solutions or escalate issues to senior support team members when necessary.
• Document customer interactions accurately, ensuring all relevant details are recorded in the customer relationship management (CRM) system.

3. **Product Knowledge**:
• Continuously cultivate knowledge of Deere products, services, and policies to provide up-to-date information and support to customers.
• Participate in training sessions and take the initiative in self-learning to stay informed about new product launches and changes.

4. **Performance Tracking**:
• Monitor personal performance metrics, striving to meet and exceed set goals for response time and customer satisfaction ratings.
• Regularly review chat transcripts and feedback to identify areas of improvement in communication and support techniques.

5. **Team Collaboration**:
• Work collaboratively with team members and other departments to resolve complex customer issues effectively.
• Participate in team meetings and contribute ideas for process improvements and enhancing customer experience.

6. **Planning & Organization**:
• Manage workload effectively to ensure timely support during peak hours, maintaining flexibility to respond to fluctuating demand.
• Assist in creating and updating chat support scripts and FAQs for common customer inquiries.
? *Requirements**:

• **Education**: High school diploma or equivalent required; additional coursework in customer service or communications is a plus.
• **Experience**: Minimum of 1 year of experience in a customer service or support role, preferably with chat support exposure.
• **Technical Skills**: Proficiency in using computer systems and software, including CRM platforms and chat support tools. Familiarity with Microsoft Office Suite is advantageous.
• **Personality Traits**:
• Dedicated: Committed to delivering excellent customer service and contributing to team success.
• Driven: Self-motivated and enthusiastic about enhancing skills and knowledge within the role.
• **Soft Skills**:
• Attention to Detail: Ensure all customer interactions are handled meticulously to provide accurate solutions and maintain records.
• Planning: Ability to organize tasks and prioritize duties effectively to handle varying workloads.
? *Benefits**:

• Free food: Enjoy complimentary meals at the workplace.
• Profit sharing: Opportunity to be part of our success and share in the profits.
• Retirement plan: Access to a robust retirement savings plan to help you prepare for the future.
? *Working Environment**: At Deere, we promote equality and fairness for all employees. Our workplace culture values diversity and inclusivity, ensuring that all team members feel respected and empowered.? *Application Deadline**: Please submit your application by 2024-10-24.

• --
? *Equal Opportunity Statement**: Deere is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Chat Support Assistant posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

Apply Job!