Chat Support Assistant - Remote Work

Job Description:

AES is seeking a passionate and reliable Chat Support Assistant to join our team on a part-time, remote basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer support...

Responsibilities: 1. Provide timely and accurate responses to customer inquiries via chat support. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Maintain a positive and professional attitude while interacting with customers. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Document customer interactions and feedback for analysis and improvement purposes. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Strong project management skills to effectively prioritize and manage multiple customer inquiries. 2. Excellent communication skills, both written and verbal, to convey information clearly and professionally. 3. Ability to work independently and autonomously in a remote work environment. 4. Must be passionate about providing exceptional customer service and solving problems. 5. Reliable and punctual, with a strong work ethic and attention to detail.

Benefits:
1. Paid overtime for any additional hours worked beyond the part-time schedule.
2. Parental leave for new parents to spend time with their families.
3. Relocation allowance for employees who may need to move for personal reasons.

Working Environment:
At AES, we value autonomy and independence, trusting our employees to excel in their roles. Our remote work setup allows for flexibility and work-life balance, while still providing support and resources for success.

Equal Opportunity Statement:
AES is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. AES complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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