Chat Support Assistant - Remote Work

? *Job Title:** Chat Support Assistant - Remote Work
? *Company:** eBay
? *Location:** New York City, New York, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

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### Job Description

eBay is seeking an enthusiastic and motivated **Chat Support Assistant** to join our dynamic team on a part-time basis. This entry-level position is ideal for individuals who thrive in a fast-paced, customer-centric environment and are eager to support the eBay community. As a Chat Support Assistant, you will play a crucial role in enhancing our customers' experiences through effective communication and problem resolution.

### **Key Responsibilities**

• **Customer Interaction:** Respond to customer inquiries via live chat efficiently, providing accurate information about eBay products, services, policies, and order issues.
• **Issue Resolution:** Identify and troubleshoot customer concerns by analyzing their issues, offering appropriate solutions, and guiding them through processes effectively.
• **Documentation:** Maintain clear and detailed records of customer interactions and transactions in the designated eBay systems to ensure compliance and consistency.
• **Feedback Collection:** Gather customer feedback and report recurring issues to management, contributing to the continuous improvement of our services.
• **Product Knowledge:** Stay updated on eBay's policies, product offerings, and promotions to assist customers effectively and confidently.
• **Team Collaboration:** Work closely with team members and departments to ensure a seamless customer experience and support the broader goals of the company.
• **Adherence to Guidelines:** Follow company protocols and best practices while providing exceptional chat support, ensuring high levels of customer satisfaction.
• **Adaptability:** Stay flexible and open to change within a dynamic work environment, adjusting your approach based on the varying needs of customers and business priorities.

### **Requirements**

#### **Educational Background**
• High school diploma or equivalent required; an associate's degree or higher is a plus.

#### **Experience**
• A minimum of 1 year of customer service experience, preferably in an online or chat support environment.

#### **Technical Skills**
• Proficiency in using chat-support software and basic computer applications (MS Office, Google Workspace, etc.)
• Familiarity with e-commerce platforms and online shopping principles is a plus.

#### **Personality Traits**
• **Hardworking:** Demonstrates a strong work ethic and is willing to go the extra mile to achieve customer satisfaction.
• **Energetic:** Exhibits a positive demeanor and eagerness to assist customers, contributing to a vibrant team culture.

#### **Soft Skills**
• **Adaptability:** Able to adjust to new processes, technologies, and customer demands quickly.
• **Persuasion:** Skilled in influencing customer decisions and helping them see the value in our services.

### **Benefits**

• **Relocation Allowance:** Assistance available for qualifying candidates relocating to New York City.
• **Joining Bonus:** Competitive bonus package offered at the time of hire.
• **Employee Discounts:** Exclusive discounts on eBay purchases and partner brands.

### **Working Environment**

At eBay, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We foster an inclusive and collaborative workplace where each member is valued for their contributions and encouraged to grow.

### **Application Deadline**

Please submit your application by **September 21, 2024**.

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? *Equal Opportunity Statement**

eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from diverse backgrounds to apply.

Join us in reshaping the future of commerce and creating experiences that excite customers!

How to apply:

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