Chat Support Associate - Remote Work

? *Job Title:** Chat Support Associate - Remote Work
? *Company:** CBRE Group
? *Location:** Fort Worth, Texas, US...
? *Job Type:** Part-Time
? *Seniority Level:** Entry Level
? *Years of Experience:** 1

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### Job Description

Are you a dedicated and driven individual who is passionate about customer service and technology? CBRE Group is seeking a Chat Support Associate to join our dynamic team. This is a remote part-time position, where you will play a pivotal role in enhancing our customer service experience through online chat interactions. You will be working in an innovative environment focused on leveraging technology to improve efficiency and customer satisfaction.

### Key Responsibilities

• **Customer Engagement:** Respond promptly and accurately to customer inquiries via live chat, ensuring a positive customer experience. Take ownership of customer issues and follow through to resolution.

• **Technical Assistance:** Provide basic troubleshooting support for clients in relation to our services and products. Stay updated on all processes, policies, and products offered by CBRE Group.

• **Personalized Communication:** Use strong persuasive skills to effectively communicate solutions and encourage customer engagement with our services. Maintain a friendly and professional tone, adapting to different customer personalities.

• **Collaboration and Reporting:** Work closely with the customer service team and other departments to relay customer feedback and enhance service offerings. Document interactions and maintain accurate records in our CRM system.

• **Continuous Improvement:** Engage in ongoing training and professional development to improve personal and team performance. Contribute ideas for improving chat processes and explore innovative ways to enhance the customer experience.

• **Performance Metrics:** Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction ratings, and chat resolution rates.

• **Ad Hoc Projects:** Assist with other projects and tasks as assigned by management to support team objectives.

### Requirements? *Education & Experience:**
• High school diploma or equivalent required; Associate?s degree preferred.
• A minimum of 1 year of experience in customer service, preferably in a chat support role.
? *Technical Skills:**
• Proficiency in using chat support software, CRM systems, and basic troubleshooting technologies.
• Strong typing skills with speed and accuracy.
? *Soft Skills:**
• Exceptional communication skills, both written and verbal, with a focus on clarity and customer satisfaction.
• Ability to innovate and think quickly on your feet to solve customer issues.
• Strong persuasion skills to influence customer decisions positively and effectively.
? *Personality Traits:**
• Dedicated and driven, with a strong work ethic and a commitment to delivering exceptional service.
• Adaptable to change and open to new ideas in an evolving technological environment.
? *Additional Qualifications:**
• Must have a reliable internet connection and be comfortable using various communication tools.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings and weekends as needed.

### Benefits
• Relocation allowance for eligible candidates.
• Access to ongoing training and professional development opportunities.
• Free accommodation provided during training periods.

### Working Environment
Join CBRE Group and be part of an environment where technology is harnessed to drive innovation and efficiency. We value our employees' contributions and strive to foster a collaborative, inclusive, and supportive workplace.

### Application Deadline
Apply by **September 24, 2024**, to be considered for this exciting opportunity.

### Equal Opportunity Statement
CBRE Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are ready to take on a dynamic role with room for growth in a tech-driven environment, we encourage you to apply today!

How to apply:

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