Chat Support Officer - Remote Work

? *Job Title:** Chat Support Officer - Remote Work ? *Company:** FMC Technologies ? *Location:** Philadelphia, Pennsylvania, US... ? *Job Type:** Part-Time ? *Seniority Level:** Associate Level ? *Years of Experience Required:** 3 ? *About Us:** FMC Technologies is a leading global provider of technology solutions in the energy sector. We're committed to innovation and excellence, and we recognize that our success is driven by the talented individuals who are part of our team. As we expand our customer service operations, we are seeking a passionate and energetic Chat Support Officer to join our remote team. ? *Job Overview:** The Chat Support Officer will play a pivotal role in delivering exceptional customer service through online chat platforms. This position requires the ability to assist clients with their inquiries, resolve issues in a timely manner, and create a positive customer experience. The ideal candidate will thrive in a dynamic environment, possess excellent communication skills, and be dedicated to fostering strong relationships with both customers and colleagues. ? *Key Responsibilities:**

• **Customer Interaction:**
• Engage with customers through chat to assist with inquiries, provide product information, and resolve issues.
• Showcase persuasive communication techniques to effectively address customer concerns and promote product benefits.

• **Issue Resolution:**
• Analyze customer issues to determine the best course of action for resolution, providing step-by-step guidance as needed.
• Maintain a thorough understanding of our products and services to confidently answer questions and address concerns.

• **Documentation:**
• Accurately document customer interactions and issues in our CRM system, ensuring all information is up to date and accessible for future reference.
• Prepare reports on customer interaction metrics and feedback for team meetings.

• **Team Collaboration:**
• Work cohesively with other chat support team members to enhance service delivery and share insights regarding common customer issues and effective solutions.
• Participate in team meetings and contribute to continuous improvement discussions with an open mind and cooperative spirit.

• **Customer Feedback:**
• Collect and analyze customer feedback during interactions to identify potential improvements in service or product offerings.
• Share feedback with management and recommend changes and innovations based on customer insights.

• **Training and Development:**
• Stay up to date with product knowledge, internal processes, and industry trends; pursue opportunities for training and skill development.
• Assist in onboarding new team members by providing support and sharing best practices.
? *Requirements:**

• **Education:**
• Associate degree in a relevant field; Bachelor?s degree preferred.

• **Experience:**
• Minimum of 3 years of experience in a customer support role, with at least 1 year in chat support or similar remote communication environments.

• **Technical Skills:**
• Proficiency in using CRM systems, chat support platforms, and other customer interaction technologies.
• Strong computer skills with familiarity in office software (e.g., Microsoft Office Suite, Google Workspace).

• **Personality Traits:**
• Passionate about customer service and dedicated to creating memorable experiences.
• Energetic and motivated, capable of working efficiently in a remote environment.

• **Soft Skills:**
• Persuasive communication skills to encourage customer engagement and action.
• Excellent cooperation skills with a focus on building team relationships and working collaboratively toward common goals.
? *Benefits:**

• Relocation allowance for eligible candidates.
• Paid overtime compensation.
• Generous Paid Time Off (PTO) policies to promote work-life balance.
• Opportunity to collaborate with a supportive team in a family-oriented work environment.
? *Application Deadline:** October 5, 2024? *Equal Opportunity Statement:**FMC Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Join our team at FMC Technologies and be part of a family that values your contributions and focuses on your professional development. We look forward to receiving your application!

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