Chat Support Officer - Remote Work

? *Job Title: Chat Support Officer - Remote Work**
? *Company:** Affirm
? *Location:** Houston, Texas, US...
? *Job Type:** Part-time
? *Seniority:** Associate Level
? *Years of Experience Required:** 4

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? *Job Description:**

Affirm is seeking a motivated and confident Chat Support Officer to join our dynamic team. In this part-time role, you will provide top-tier support to our customers through live chat, ensuring they have a seamless experience with our products and services. As a key member of our customer support team, you will utilize your outstanding communication skills and problem-solving capabilities to address customer inquiries effectively. This remote position offers the flexibility of working from home while being an integral part of our Houston team. ? *Responsibilities:**

• **Customer Engagement:**
• Respond promptly to customer inquiries via live chat, providing informative and thoughtful answers.
• Establish rapport with customers, ensuring a friendly and approachable demeanor throughout interactions.

• **Issue Resolution:**
• Identify customer concerns and troubleshoot issues in a timely manner, utilizing appropriate resources and tools to deliver solutions.
• Escalate complex queries to relevant departments when necessary, ensuring customers receive comprehensive support.

• **Documentation and Feedback:**
• Accurately document customer interactions and maintain up-to-date records in the support database.
• Gather feedback from customers and share insights with the team to contribute to service improvements.

• **Collaboration and Teamwork:**
• Work closely with fellow team members to enhance the overall efficiency of the support process.
• Participate in team meetings, training sessions, and professional development activities to continuously improve your skills and knowledge.

• **Innovative Problem-Solving:**
• Contribute innovative ideas to improve the customer support experience and streamline operations.
• Stay updated on product changes, features, and company policies to effectively assist customers.
? *Requirements:**

• **Experience:**
• A minimum of 4 years of experience in customer support or a related field, preferably with a focus on chat or online support.

• **Communication Skills:**
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.

• **Technical Proficiency:**
• Familiarity with customer support software and chat tools, with a strong aptitude for learning new systems quickly.

• **Personality Traits:**
• Motivated: A proactive approach to work, with a commitment to delivering excellent customer service.
• Confident: Self-assured in your abilities to resolve issues and assist customers effectively.

• **Soft Skills:**
• Innovation: A creative mindset, capable of proposing new solutions and ideas to enhance the customer experience.
• Teamwork: A collaborative spirit, with the ability to work well with others in a fast-paced, remote environment.
? *Benefits:**

• Relocation allowance for candidates willing to commute to Houston if necessary.
• Paid overtime for hours worked beyond scheduled part-time commitments.
• Visa sponsorship opportunities for qualified international candidates.
? *Working Environment:**

At Affirm, we believe in providing our employees with opportunities for unlimited personal and professional growth. We are dedicated to fostering a supportive work environment where team members can develop their skills, take on new challenges, and thrive in their careers.
? *Application Deadline:**
Please submit your application by **October 27, 2024**.

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? *Equal Opportunity Statement:**Affirm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate based on race, color, national origin, gender, sexual orientation, age, disability, or any other characteristic protected by applicable laws.

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