Chat Support Officer - Work from home

? *Job Title:** Chat Support Officer - Work from Home? *Company:** Office Depot? *Location:** Columbus, Ohio, US...? *Job Type:** Part-Time? *Seniority Level:** Associate Level? *Years of Experience:** 3? *Job Description:**? *Position Overview:**Office Depot is seeking an enthusiastic and detail-oriented Chat Support Officer to join our dynamic customer service team. The successful candidate will possess a remarkable ability to engage with customers effectively through chat support, providing immediate resolution to inquiries and enhancing overall customer satisfaction. In this role, you will thrive in a high-energy environment, delivering impactful results while maintaining a commitment to excellence.? *Key Responsibilities:**
• **Customer Interaction:** Respond promptly to customer inquiries via online chat, addressing questions, concerns, and product information while maintaining a polite and professional demeanor.
• **Problem Resolution:** Utilize strong research abilities to troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience and timely follow-ups as necessary.
• **Product Knowledge:** Maintain comprehensive knowledge of Office Depot products and services, enabling effective communication and facilitating cross-selling or upselling opportunities where applicable.
• **Documentation:** Accurately document customer interactions, inquiries, and resolutions in the customer management system, ensuring all information is up-to-date and accessible for future reference.
• **Collaboration:** Work closely with team members and other departments to facilitate streamlined communication, share insights on customer feedback, and enhance overall service delivery.
• **Performance Metrics:** Meet and exceed performance metrics such as response time, resolution time, and customer satisfaction scores, demonstrating a commitment to achieving individual and team goals.
• **Continuous Improvement:** Remain open to feedback and apply insights to further develop personal skills and enhance service performance. Participate in ongoing training sessions to stay abreast of new products, services, and support techniques.
• **Promote Company Values:** Uphold and promote Office Depot?s core values in every interaction, contributing to a positive company culture and reinforcing customer loyalty.
? *Requirements:**
• **Experience:** Minimum of 3 years experience in customer service, with a focus on chat support or similar customer-facing roles.
• **Education:** High school diploma or equivalent; additional education in communication, business, or related fields is preferred.
• **Personality Traits:** Energetic and resilient professional who can adapt to changing situations while maintaining a high level of service.
• **Soft Skills:** Strong cooperation and teamwork abilities, with excellent research skills to analyze information efficiently and deliver solutions.
• **Technical Skills:** Proficiency in using customer service software, chat platforms, and Microsoft Office Suite; ability to navigate websites and applications comfortably.
• **Availability:** Flexible part-time availability, including evenings and weekends, to accommodate customer needs.
? *Benefits:**
• Comprehensive training and professional development programs to enhance your skills.
• Free accommodation options to ensure a comfortable working environment while working from home.
• Gym membership to promote health and wellness.
? *Working Environment:**Join a team that thrives in a high-energy atmosphere focused on achieving impactful results. Our environment emphasizes collaboration, innovation, and continuous improvement to enable success for both our associates and customers.? *Application Deadline:**Please submit your application by September 28, 2024.? *Equal Opportunity Statement:**Office Depot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, gender identity, sexual orientation, disability, or veteran status.

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