Chat Support Specialist - Work from home

? *Job Title:** Chat Support Specialist - Work from Home
? *Company:** SoFi
? *Location:** San Antonio, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

### Job Description:

SoFi is seeking a dedicated and hardworking Chat Support Specialist to join our growing team. This is an exciting opportunity for individuals looking to launch their careers in customer support while working in a flexible, remote environment. Our mission at SoFi is to help our members achieve financial independence, and as a Chat Support Specialist, you will play a critical role in delivering exceptional service to our customers.

### Responsibilities:

• **Customer Interaction:** Respond promptly to customer inquiries through live chat, providing clear and concise information regarding SoFi services and products.
• **Issue Resolution:** Assist customers in resolving issues and concerns by identifying problems and providing effective solutions while maintaining a high level of professionalism.
• **Documentation:** Accurately document chats and customer interactions in our CRM systems to maintain an organized record of inquiries and resolutions.
• **Team Collaboration:** Work closely with other team members to share insights and improve overall customer support strategies. Participate in team meetings and contribute to discussions on best practices.
• **Product and Service Knowledge:** Stay updated on current SoFi products, services, features, and promotions to effectively assist customers and enhance their experience with SoFi.
• **Feedback and Improvement:** Collect and relay customer feedback to assist in enhancing the customer support process and overall user experience.
• **Adherence to Protocols:** Follow established protocols for chat interactions while ensuring compliance with company policies and regulatory requirements.

### Requirements:

• **Education:** High school diploma or equivalent; further education or certifications in customer service is a plus.
• **Experience:** Minimum of 1 year of customer service experience, preferably in a chat support or similar role.
• **Technical Skills:** Proficient in using various chat support software and CRM systems. Comfortable with Microsoft Office Suite and various communication tools.
• **Soft Skills:**
• **Decision-Making:** Ability to make informed decisions quickly and efficiently.
• **Teamwork:** Demonstrated ability to work collaboratively within a team, fostering a positive work environment.
• **Personality Traits:**
• **Dedicated:** Committed to providing exceptional service and continuously improving performance.
• **Hardworking:** Willing to put in the effort necessary to excel in a fast-paced environment.

### Benefits:

• Vision insurance
• Gym membership
• Employee discounts

### Working Environment:

At SoFi, we believe in aligning our work with a greater purpose. As a Chat Support Specialist, you will contribute to a meaningful mission of helping our members achieve their financial goals. Join a vibrant and supportive team dedicated to making a positive impact on our customers? lives.

### Application Deadline:

Please submit your application by **October 5, 2024** to be considered for this exciting opportunity.

### Equal Opportunity Statement:

SoFi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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