Client Care Coordinator

Center for Compassion (https://www.thecenterforcompassion.com), founded in 2018 by Terri Waibel, LCSW, is a small therapy group practice located in Chandler that primarily serves traumatized and grieving individuals, groups, and families. Here you will be met with compassion.

Center for Compassion is looking for a UNICORN! Our very busy and fast-paced therapy private practice is looking for an energetic and HIGHLY organized administrative professional with a BIG heart. Are you able to be kind and empathetic while also being detail-oriented, organized, and autonomous? We need your help!

Purpose: Creating a more compassionate world so that no person has limited support for grief or trauma.

Mission: Disrupting the medical model with compassionate therapeutic practices to advance behavioral, psychological, social, and emotional support for those who are grieving and traumatized.

Values: Compassion | Community | Authenticity

CONTINUE IF YOU ARE...
? Highly organized
? Autonomous
? Self-directed
? Collaborative
? Compassionate
? Capable AND willing to speak & listen to acutely bereaved/traumatized clients - STOP HERE IF THIS SCARES YOU

Ready to hear more? Keep reading!

DUTIES & RESPONSIBILITIES

The position will be primarily remote with occasional need for in person support for office needs. This person will be directly responsible for assisting with administrative and operational functions associated with the practice.
? WILLING and ABLE to speak & listen to acutely/newly bereaved individuals/families inquiring about services
? Provide support to Director and Providers with various reporting and misc admin/clinic tasks
? First point of contact with community inquiries/partners, which can include managing a waitlist for new clients, assisting with intern requests, or scheduling interviews
? Manage general email inbox for the practice
? Keep practice information up-to-date with all outside contractors and stakeholders
? Work within Electronic Health Records to manage administrative needs
? Assist Medical Billing with insurance verifications and other accounts receivable tasks
? Scheduling/answering phones/managing all general client communications - via phone, email, in-person (if needed)
? Create/maintain regular posts on social media page
? Document all processes/procedures
? Provide administrative training for new interns/staff
? Create administrative training videos for new interns/staff
? Create and manage indeed posts for new staff job postings
? Collect, manage, and upload intake paperwork, evaluations, progress notes, insurance documents, etc.
? Complete records requests and file all paperwork
? Follow up on paperwork needs for new clients
? Update staff manual as needed
? Follow up on credentialing with insurance companies
? Handle and distribute mail (as needed)
? Maintain a system for treatment plan updates and inform staff when out of compliance
? Closure date review for files that need discharge completed and inform staff when out of compliance
? Audit charts for unsigned notes and inform staff when out of compliance
? Coordinate insurance verification and credit card authorizations for clients
? Collect updated info for staff licenses as needed
? Send feedback forms to all new clients
? Assist with the execution of holiday and other staff events

POSITION QUALIFICATIONS

1. Minimum of high school education; preferably with secretarial and computer background.

2. General knowledge of spelling, punctuation, grammar, clinical records, and office procedures.

3. Excellent knowledge of technology, use of apps, smartphone, computer, printer/copier/scanner, email, and ability to quickly learn various software systems.

4. Own a personal laptop and smartphone for use with current practice management systems, along with access to high-speed internet.

5. Team-player with a positive attitude

6. Aptitude or computer data entry and use of current software systems.

7. Ability to establish and maintain effective working relationships.

8. Ability to meet the public and staff as a kind, compassionate, friendly, and professional representative of the organization.

9. Effective social interaction, communication, organizational skills, and the ability to perform a variety of tasks efficiently.

10. Work well in a collaborative team environment

11. Previous experience in medical billing and general office procedures with electronic medical record and billing systems and related applications, with familiarity with ICD-9, ICD-10, and CPT codes

12. A minimum of one (1) year of scheduling and front office experience in the healthcare field

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
? While performing the duties of this job, the employee is regularly required to see, talk or hear.
? Must be able to be around and apply EPA approved sanitizing (surface and hand), cleaning and disinfecting products.
? Must be willing to wear PPE (Personal protective equipment) while working in person.
? Items include but are not limited to face coverings/masks.

HOURS

This is a part-time position starting at 20 hours a week during daytime work hours, M-F.
? *NO PHONE CALLS**

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: No less than 20 per week

Benefits:
? Flexible schedule

Schedule:
? Day shift
? Monday to Friday
? On call

Application Question(s):
? Are you willing to talk & listen to bereaved/traumatic grieving clients?

Education:
? High school or equivalent (Preferred)

Work Location: Remote

Apply Job!