Client Communication & Happiness Coordinator

About Us

All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available.

Job purpose

The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player.

Duties and responsibilities

?Post all client/provider facing reports to SharePoint and/or other submission locations.

?Review and alert MSO leadership of any issues with client facing reports.

?Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs.

?Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc.

?Communicate all client related changes and updates company/department wide.

?Provide support to department leaders as needed.

?Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness.

?Communicate good news, feedback, and reviews to increase customer and team satisfaction.

?Collaborate with a diverse team to provide exceptional customer service and support.

?Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings.

?Utilize your strong problem-solving skills to address challenges and find efficient solutions.

?Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment.

?Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders.

?Other duties and projects as needed.

Qualifications

?1-2 years Healthcare Administration experience preferred

?3 years Customer Service and Communication experience

?Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe

?Detail oriented and highly organized

?Strong ability to multi-task, project management, and work in a fast-paced environment

?Strong ability in problem-solving

?Ability to self-manage, strong time management skills

?Ability to work in an extremely confidential environment

?Strong written and verbal communication skills

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:
? 401(k) matching
? Dental insurance
? Employee assistance program
? Flexible schedule
? Flexible spending account
? Health insurance
? Life insurance
? Paid time off
? Vision insurance
? Work from home

Schedule:
? 8 hour shift
? Monday to Friday

Experience:
? Healthcare Administration: 1 year (Preferred)

Location:
? California (Preferred)

Work Location: Remote

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