Client Relations Representative – Full-Time

Client Relations Representative – Full-Time

Job Summary

Type: Full-Time

Salary: $50,000 – $60,000 per year

Working Hours: 40 hours/week

Company: American Express

Location: New York, NY

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Career Development Opportunities

Job Description

American Express is seeking a dedicated and enthusiastic Client Relations Representative to join our team in New York, NY. As a Client Relations Representative, you will play a vital role in managing and enhancing relationships with our valued clients, providing exceptional service, and contributing to the overall success of our organization.

Requirements

– Bachelor?s degree in Business Administration, Communications, or a related field.

– Minimum of 2 years of experience in client relations, customer service, or a related role.

– Excellent verbal and written communication skills.

– Strong problem-solving abilities and attention to detail.

– Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

– Ability to work independently and as part of a team.

Responsibilities

– Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.

– Build and maintain strong, long-lasting client relationships by understanding their needs and preferences.

– Conduct regular follow-ups and check-ins with clients to ensure their satisfaction and loyalty.

– Collaborate with internal teams to deliver tailored solutions that meet client requirements.

– Maintain accurate records of client interactions and update CRM systems accordingly.

– Identify opportunities for upselling and cross-selling our products and services.

– Provide clients with information about new products, services, and promotions.

Benefits

– Comprehensive Health and Dental insurance.

– Paid Training programs to enhance your skill set.

– Generous Paid Vacation policy.

– 401(k) matching to help you plan for your future.

– Career Development Opportunities, including access to learning and development resources.

Educational Qualifications

– Bachelor?s degree in Business Administration, Communications, or a related field.

Experience

– Minimum of 2 years of experience in client relations, customer service, or a related role.

Company Overview

American Express is a globally recognized financial services corporation, known for providing exceptional products and services to individuals and businesses. With a commitment to customer satisfaction and innovative solutions, American Express has been a leader in the industry for over 150 years. Join our team and become a part of a company that values dedication, integrity, and professional growth.

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