Client Relations Specialist - Bookkeeping - Remote | WFH

This is a permanent remote work from home opportunity available across many states in the US. The role offers a competitive salary between $57,000 - $62,000 annually, along with robust benefits and perks.
Responsibilities...
As a Client Relations Specialist, you will provide excellent customer service and support to a portfolio of small business clients. Your responsibilities will include:
? Handling all client communications with care. You'll answer questions on accounting, products, pricing, processes, and more. Your technical knowledge and problem-solving skills will prevent and resolve any client issues.
? Guiding clients through product and service changes smoothly. You'll follow up to ensure complete satisfaction.
? Preparing and explaining any additional billing charges clearly.
? Processing client terminations with empathy.
? Delivering high-quality bookkeeping and tax services tailored to each client's unique business model and industry. Your understanding of their needs will enable you to recommend the right products and processes.
? Advising on best practices for client relations and communication.
? Supporting the maintenance, onboarding, and tax teams as needed. This could involve answering phones or emails.
? Contributing to department and team projects.
? Performing other duties as required.
You Will Bring
? A bachelor's degree in business, accounting, finance or equivalent experience
? Proficient QuickBooks Online knowledge or certification
? 3+ years of bookkeeping experience in a multi-client environment
? 3+ years of client service handling complex tasks for small business owners
? A deep understanding of small business accounting and tax services
? Excellent verbal and written communication skills
? Strong skills in Microsoft Office, especially Excel, Outlook and Teams
? Ability in problem-solving, process improvement, critical thinking and prioritization
? A self-directed, independent work style that thrives in an autonomous environment
? Dedication to empowering all employees and creating an inclusive workplace
This employer provides exceptional benefits including comprehensive health coverage, paid parental leave, 401k matching, and generous PTO. You'll work from the comfort of your home office with provided equipment. The culture focuses on growth, learning, and work-life balance. Join a team of smart, motivated professionals who value empowerment and equity.
Employment Type: Full-Time

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