Client Service Representative - Work from home

? *Job Title:** Client Service Representative - Work from Home
? *Company:** Travelers Cos.
? *Location:** San Jose, California, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 4

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? *Job Description:**

Travelers Cos. is seeking a dedicated and motivated Client Service Representative to join our team. This is a part-time position that allows you to work from the comfort of your own home while delivering exceptional service to our clients in a fast-paced and rewarding environment. You will play a vital role in strengthening relationships with our clients and contributing to the overall success of our organization. ? *Key Responsibilities:**

• **Client Interaction:** Serve as the first point of contact for clients, addressing inquiries, resolving issues, and providing accurate information about our products and services.
• **Relationship Management:** Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded, leading to increased customer satisfaction and loyalty.
• **Issue Resolution:** Assess problems and escalate to the appropriate internal departments as necessary, following through to ensure prompt resolution and client follow-up.
• **Data Entry & Management:** Accurately input and maintain client information in our systems, ensuring data integrity and adherence to organizational policies.
• **Product Knowledge:** Stay informed about our products, services, and industry trends to provide insightful guidance to clients.
• **Team Collaboration:** Work collaboratively with colleagues across departments, sharing insights and strategies to enhance the client experience.
• **Reporting & Analytics:** Utilize analytical skills to evaluate client feedback and performance metrics, developing recommendations for improvement initiatives.
• **Training & Development:** Participate in ongoing training sessions to stay updated on company policies, products, and best practices for client service.
? *Requirements:**

• **Experience:** Minimum of 4 years of experience in a client service role, preferably in the insurance or financial services industry.
• **Education:** High school diploma or equivalent; a bachelor?s degree is a plus.
• **Personality Traits:**
• Resilient and able to handle challenging situations with composure.
• Adaptable and flexible in a dynamic work environment.
• **Soft Skills:**
• Strong analytical skills for troubleshooting and problem-solving.
• Critical thinking abilities to assess situations and recommend effective solutions.
• Excellent verbal and written communication skills, with a strong focus on active listening and empathy.
• **Technology Proficiency:** Familiarity with CRM software and standard office applications; ability to quickly learn new tools and technologies.
• **Availability:** Must be available to work flexible hours, including evenings and weekends, as required by client needs.
? *Benefits:**

• Company-provided equipment to facilitate your work-from-home setup.
• Company transportation options for occasional in-office meetings or events.
• Comprehensive medical coverage plans to support your health and well-being.
• Opportunities for professional development and growth within the company.
? *Working Environment:**

At Travelers Cos., we foster a collaborative and inclusive working environment. You will have the opportunity to build strong relationships with colleagues, clients, and partners while contributing to our commitment to excellence in client service. We value diversity and encourage open communication and teamwork.
? *Application Deadline:** Please submit your application by October 17, 2024.
? *Equal Opportunity Statement:**

Travelers Cos. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage qualified candidates from all backgrounds to apply and explore career opportunities with us. All employment decisions at Travelers Cos. are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by law.

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