Client Service Specialist - Remote Work

? *Job Title:** Client Service Specialist - Remote Work
? *Company:** Broadcom
? *Location:** Charlotte, North Carolina, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 2
? *Job Description:**

Broadcom is seeking a dedicated and confident Client Service Specialist to join our dynamic remote team. As a part of our customer service operations, you will play a critical role in providing exceptional support to our clients, ensuring their needs are met and their concerns are resolved promptly. Your reliability and proactive approach will contribute significantly to fostering strong relationships with our clients. This is an exciting opportunity for individuals who thrive in a collaborative environment and are eager to make a difference in our customers' experiences. ? *Key Responsibilities:**

• **Client Engagement:** Serve as the primary point of contact for clients and maintain regular communication to ensure their needs are met.
• **Issue Resolution:** Actively listen to client concerns, analyze issues, and provide effective solutions in a timely manner, leveraging critical thinking and decision-making skills.
• **Account Management:** Manage a portfolio of client accounts, ensuring that all client inquiries are addressed, and issues are escalated as necessary.
• **Feedback Collection:** Gather and document client feedback to identify areas for improvement in services and products, collaborating with internal teams to implement changes.
• **Documentation:** Maintain accurate records of client interactions, including inquiries, complaints, and resolutions, using CRM software.
• **Training and Development:** Participate in ongoing training opportunities to enhance product knowledge and improve service delivery, sharing insights with team members.
• **Performance Monitoring:** Track and report on key performance indicators to ensure team goals are consistently met; take initiative in areas that require additional support.
• **Collaboration:** Work closely with cross-functional teams to align client expectations with our services, fostering a collaborative approach to client management.
? *Requirements:**

• **Education:** Bachelor?s degree or equivalent experience preferred but not required.
• **Experience:** Minimum of 2 years in a client service or customer support role, preferably within a technology or consulting environment.
• **Personality Traits:**
• **Confident** in your ability to handle diverse client situations.
• **Reliable** with a strong work ethic and commitment to client satisfaction.
• **Soft Skills:**
• Strong **critical thinking** skills to analyze problems effectively and develop practical solutions.
• Excellent **decision-making** abilities to manage client needs and expectations with efficiency.
• Excellent verbal and written communication skills to articulate concerns and solutions clearly and professionally.
• **Technical Skills:** Familiarity with CRM software, Microsoft Office Suite, and other relevant applications; experience with remote communication tools preferred (e.g., Zoom, Slack).
? *Benefits:**

• **Retirement Plan:** Offered to secure your financial future.
• **Relocation Allowance:** Available for candidates willing to relocate within designated regions.
• **Free Food:** Enjoy complimentary snacks and meals to keep you energized throughout your workday.
? *Working Environment:**

At Broadcom, we believe in creating an inspiring atmosphere that fosters creativity and motivation. Our remote work environment encourages collaboration and innovation, allowing you to spark your creativity and strive for greatness. Join us in our mission to deliver unparalleled service to our clients while growing professionally and personally.
? *Application Deadline:** September 14, 2024
? *Equal Opportunity Statement:**

Broadcom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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