Client Support Representative - Remote Work

? *Job Title:** Client Support Representative - Remote Work
? *Company:** Coca-Cola European Partners
? *Location:** Washington, D.C., US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0

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### Job Description:

Coca-Cola European Partners is seeking a highly motivated and enthusiastic **Client Support Representative** to join our dynamic team on a part-time basis. This remote position is an exciting opportunity for individuals looking to start their career in customer service within a globally recognized brand. The ideal candidate will be driven, hardworking, and oriented towards delivering exceptional service to our clients, ensuring a positive experience with our products and services.

### Key Responsibilities:

• **Customer Interaction:** Serve as the first point of contact for clients, addressing inquiries, providing product information, and resolving issues via phone, email, and chat.

• **Problem Solving:** Collaborate with clients to identify their needs and propose effective solutions, ensuring their concerns are addressed promptly and effectively.

• **Product Knowledge:** Maintain a thorough understanding of Coca-Cola European Partners' products, services, and promotions to provide accurate information and recommendations.

• **Effective Communication:** Utilize persuasive communication skills to clearly convey information and foster positive client relationships; adapt communication style to suit different clients.

• **Documentation:** Accurately document client interactions and feedback in our customer relationship management (CRM) system to track and analyze client issues and trends.

• **Collaboration:** Work closely with sales, marketing, and operational teams to relay client feedback and assist in the development of strategies to enhance the customer experience.

• **Continuous Improvement:** Participate in training programs and team meetings to continually improve product knowledge, service techniques, and overall departmental performance.

• **Entrepreneurial Mindset:** Cultivate an entrepreneurial approach to client relationships, seeking opportunities to generate leads and upsell products/services where appropriate.

### Requirements:

• **Education:** High school diploma or equivalent; some college coursework in business or communications is a plus.

• **Personality Traits:**
• **Driven:** A self-motivated individual with a strong commitment to achieving goals.
• **Hardworking:** A proactive attitude towards accomplishing tasks and responsibilities.

• **Soft Skills:**
• **Persuasion:** Ability to influence clients effectively and positively, ensuring their satisfaction.
• **Adaptability:** Flexible in responding to changing client needs and adjusting strategies accordingly.

• **Technical Skills:** Basic proficiency with computers and software applications, including Microsoft Office Suite; familiarity with CRM systems is a plus.

• **Availability:** Willingness to work flexible hours, including evenings and weekends if necessary.
? *What We Offer:**

• **Joining Bonus:** A financial incentive upon successful onboarding.
• **Free Accommodation:** Provided for employees who relocate for the position.
• **Relocation Allowance:** Financial support for employees moving to the Washington, D.C. area for this role.

### Working Environment:

At Coca-Cola European Partners, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe that fostering creativity and independence in our team maximizes potential and leads to greater success.
? *How to Apply:**

Interested candidates are encouraged to submit their applications by **September 17, 2024**.
? *Equal Opportunity Statement:**

Coca-Cola European Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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