Client Support Representative - Work from home

? *Job Title:** Client Support Representative - Work from Home
? *Company:** Lennar
? *Location:** Columbus, Ohio, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 2

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? *Job Description:**

Lennar, one of the nation?s leading homebuilders, is seeking a dedicated and motivated Client Support Representative to join our team remotely. This role is essential to our mission of providing exceptional service and support to our clients, ensuring their experience with us is seamless and enjoyable. If you are passionate about customer service and thrive in a fast-paced, innovative environment, we want to hear from you! ? *Responsibilities:**

• **Customer Interaction:** Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests via email, phone, and chat in a professional and timely manner.
• **Issue Resolution:** Analyze customer issues and leverage your innovation skills to provide effective solutions while ensuring customer satisfaction.
• **Data Management:** Maintain accurate and up-to-date client records in our CRM system, ensuring all interactions are documented promptly.
• **Collaboration:** Work closely with various departments (sales, marketing, construction) to gather information and update clients on their project status and other relevant communications.
• **Feedback Loop:** Collect and analyze client feedback to identify areas for improvement in our processes and services, contributing to overall client experience enhancement.
• **Training Participation:** Engage in ongoing training and professional development to enhance your knowledge about our services, products, and company policies.
• **Ownership:** Empowered to take ownership of client issues and follow them through to resolution, ensuring accountability and a positive client experience.
• **Performance Metrics:** Achieve personal and team KPIs through effective communication and problem-solving techniques.
? *Requirements:**

• **Experience:** Minimum of 2 years of experience in customer support or a related field, preferably in the homebuilding industry.
• **Education:** High school diploma required; a degree in business, communications, or a related field is a plus.
• **Skills:** Strong verbal and written communication skills with the ability to convey information clearly and effectively.
• **Tech Savvy:** Proficient in using CRM software and Microsoft Office Suite; ability to quickly learn new tools and technologies.
• **Personality Traits:**
• **Dedicated:** Committed to providing the highest level of customer service and support.
• **Motivated:** Self-driven with a positive attitude and a willingness to go the extra mile for clients.
• **Soft Skills:**
• **Innovation:** Ability to think creatively and propose new ideas for improving the customer experience.
• **Analysis:** Strong analytical skills to assess and resolve client issues effectively.
? *Benefits:**

• Comprehensive training and professional development opportunities to advance your career.
• Joining bonus for new team members.
• Access to disability insurance to ensure peace of mind.
? *Working Environment:**

At Lennar, we foster a working environment that empowers employees to take ownership of their roles and make impactful decisions. We believe in a culture of innovation, collaboration, and respect, allowing our team members to thrive and excel in their careers.
? *Deadline to Apply:** October 27, 2024
? *Equal Opportunity Statement:**

Lennar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We welcome applicants from all backgrounds to apply for this position.

If you are ready to make a difference in the lives of our clients and be part of a team committed to excellence, apply today!

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