Cloud Engineer: Genesys Cloud CX

Job Description

Genesys Cloud CX Technology Consultants are responsible for providing technical expertise & leadership for technology solution implementations in the Contact Center space, specifically with the Genesys Cloud CX Platform. This includes leading client discovery sessions to solicit requirements, architecting solutions, creating & maintaining technical documentation, configuring the... platform, and providing knowledge transfer to clients and other team members.

Responsibilities / Job Duties

In this role the primary responsibilities include (but are not limited to):
? Leads customer discovery sessions and performs the solution implementations (configuration and deployment) of the Cloud platform.
? Responsible for establishing and owning technical architectures and implementing new technologies.
? Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues.
? Participates in technical project teams and is able to manage and attain project goals (budget, scope, and time commitments).
? Ability to prioritize issues effectively and meet tight deadlines when required.
? Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture.
? Maintains proficiency in Contact Center technology trends.
? Ability to effectively work both independently and in a cross-functional team environment.
? Able to serve as a technology lead on project teams.
? Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients.
? Ability to lead Knowledge Transfer sessions with both internal staff and clients.

Requirements
? Bachelor?s degree in Engineering, Computer Science, or equivalent experience.
? Minimum 3+ years technical, hands on experience with focus on the Genesys Cloud platform.
? Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset.
? Experienced with the design of CCaaS business processes (e.g., building Genesys Cloud CX call flows using Genesys Architect), routing, agent experience, call recording, etc. based on business requirements.
? Ability to advise on business & operational best practices related to contact center migration to Genesys Cloud CX.
? Familiarity with Network Load Balancing platforms (NLB, F5).
? Familiarity with HA and DR strategies.
? Demonstrated proficiency with Cloud technologies (Azure, AWS) strongly preferred.
? Excellent written and verbal skills in English.

Job Type: Full-time

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:
? 401(k)
? Dental insurance
? Employee assistance program
? Employee discount
? Flexible schedule
? Flexible spending account
? Health insurance
? Life insurance
? Paid time off
? Professional development assistance
? Retirement plan
? Vision insurance

Schedule:
? Monday to Friday

Experience:
? Genesys Cloud CX Platform: 1 year (Required)

Work Location: Remote

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